Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Lua

Los Banos,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Legal Assistant

Linneman Law
06.2019 - 02.2023
  • Achieved successful case resolutions by closely managing and organizing client files.
  • Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
  • Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
  • Assisted in preparing legal documents such as pleadings or discovery requests, expediting the litigation process when necessary.
  • Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
  • Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.

Legal Assistant

Mckee Law Office
07.2015 - 06.2019
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.

Fast Food Manager

Orbitz
01.2014 - 02.2016
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, increasing loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Ensured compliance with all health department regulations, maintaining high sanitation standards throughout the establishment.

Restaurant Waiter

Mateo's Restaurant
11.2011 - 02.2013


  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Folded napkins and prepared silverware sets to provide adequate supply for the host station.
  • I communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Legal Secretary

Tara K. Howard Attorney at Law
03.2009 - 03.2011
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Organized files for court proceedings.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Created, indexed, and maintained client binders.
  • Filed documents with courts on behalf of the attorney.
  • Scheduled all appointments, appearances, and briefings.
  • Scheduled and made appointments for attorney Tara K. Howard.

Education

Associate of Applied Science - Criminal Justice

Heald Collage
Fresno, CA
09-2011

Skills

  • Fast Learner
  • Scheduling/Planning
  • Microsoft Office
  • File Organization
  • Calendar Management
  • Legal Document Preparation
  • Legal/Court Processes
  • Relationship Building

Languages

Spanish
Professional Working

Timeline

Legal Assistant

Linneman Law
06.2019 - 02.2023

Legal Assistant

Mckee Law Office
07.2015 - 06.2019

Fast Food Manager

Orbitz
01.2014 - 02.2016

Restaurant Waiter

Mateo's Restaurant
11.2011 - 02.2013

Legal Secretary

Tara K. Howard Attorney at Law
03.2009 - 03.2011

Associate of Applied Science - Criminal Justice

Heald Collage

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Laura Lua