Laura Lucas
North Canton,Ohio
Summary
Dynamic Business Compliance Specialist with a proven track record at Discover Financial Services. Expert in managing and escalating risk, driving process improvements, and enhancing team performance. Committed to fostering a culture of compliance and excellence.
Overview
13
13
years of professional experience
Work History
Business Compliance Specialist
Discover Financial Services, DFS
11.2023 - Current
- Serve as subject matter expert and preform quality reviews to remedy compliance issues.
- Manage quality programs and provide status updates with cross-functional business partners and Senior Management to increase awareness and report activities.
- Stay current with latest changes to applicable regulatory standards and company procedures.
- Assisted Senior Manager to establish scope and review control environment for 2024 Compliance Risk Assessment.
- Prepare documentation and records for upcoming audits and inspections.
Team Leader
Discover Financial Services, DFS
03.2013 - 10.2023
- Established open and professional relationships with team members and provided coaching to achieve KPI goals.
- Optimized customer experience by delivering superior services and measured performance to continuously improve.
- Implemented risk avoidance to eliminate hazards that could negatively impact the organization.
- Maintained database systems to track and analyze operational data and trends.
- Assisted in recruitment to build team of top performers.
Account Manager / Team Coach
Discover Financial Services, DFS
01.2012 - 02.2014
- Worked with individual employees to design comprehensive plans to optimize performance.
- Mentored new hires, resulting in stronger staff development.
- Developed programs to increase employee engagement.
Education
Bachelor of Arts - Communications
Ohio Northern University
Ada, OH05-2007
Skills
- Six Sigma Green Belt
- GRC Professional
- GRC Auditor
- Integrated AI Professional
- Integrated Compliance & Ethics Professional
- Regulatory Compliance
- Information gathering
Timeline
Business Compliance Specialist
Discover Financial Services, DFS
11.2023 - Current
Team Leader
Discover Financial Services, DFS
03.2013 - 10.2023
Account Manager / Team Coach
Discover Financial Services, DFS
01.2012 - 02.2014
Bachelor of Arts - Communications
Ohio Northern University
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