Laura Lueck
Norwood,28
Summary
Customer Service Healthcare professional bringing 15 years of proven success in healthcare roles. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking with strong communication skills ready to secure entry-level Customer Services Specialist position, while helping achieve company goals.
Overview
15
15
years of professional experience
Work History
Representative Payee
Equality Payee Services
Jefferson, WI
05.2016 - 10.2019
- A payee's main duties are to use the benefits to pay for the current and future needs of the beneficiary, and properly save any benefits not needed to meet current needs. A payee must also keep records of expenses.
- A representative payee, or substitute payee, is a person who acts as the receiver of United States Social Security Disability or Supplemental Security Income for a person who is not fully capable of managing their own benefits.
- Applied for Family Care Benefits
- Completed Family Care Foodshare Reviews
- Paid all bills for clients following all SSA/SSI Guidelines
Individual Living Assistant
St Coletta Of Wisconsin
Jefferson , WI
03.2015 - 10.2019
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Attended departmental meetings, providing feedback to enhance future performance.
- Recorded vital signs, weight and patient information in electronic health records system
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented patient intake and dietary requirements and assisted with feeding.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting, exercising, cooking.
- Administered medications and educated patients and families on correct at-home administration.
- Assisted in community outings
- Used mobility devices and equipment to carefully transport patients.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Individual Living Assistant
Homes for Independent Living
Fort Atkinson, WI
05.2004 - 10.2019
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Aided physicians during patient exams and treatment.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Recorded vital signs, weight and patient information in electronic health records system.
- Assisted patients with activities of daily living, including meals, bathing and grooming.
- Administered medications and educated patients and families on correct at-home administration.
- Attended to patients in 7 bed unit, continuously checking on needs and maintaining high standards of patient care.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Promoted patient satisfaction by assisting with daily living needs such as dressing, toileting and exercising.
- Assisted patients with shaving, and oral care.
- Assisted in community outings
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements and assisted with feeding.
- Used mobility devices and equipment to carefully transport patients.
- Managed and maintained patient rooms, shared-living areas.
- Documented information in patient charts and communicated status updates to interdisciplinary care team
Education
Certified Nursing Assistant -
Madison Area Technical College
Fort Atkinson, WI09.2011
High School Diploma -
Stafford College
Skills
- Patient relations
- Collecting vital signs
- General housekeeping ability
- Calm and level-headed under duress
- Documentation procedures expert
- Infection control procedures
- Medical terminology knowledge
- Performing patient intakes
- Helping with medication
- Quick problem solver
- Electronic charting
- Understands medical procedures
- Reliable transportation
- Problem-Solving Strengths
- Efficient Computer Skills
- Customer Relations
- Managing Multiple Tasks
- Customer Service
- Customer Relationship Management
- Data Entry
- Medical Terminology Knowledge
- Office Equipment Proficiency
Timeline
Representative Payee
Equality Payee Services
05.2016 - 10.2019
Individual Living Assistant
St Coletta Of Wisconsin
03.2015 - 10.2019
Individual Living Assistant
Homes for Independent Living
05.2004 - 10.2019
Certified Nursing Assistant -
Madison Area Technical College
High School Diploma -
Stafford College
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