Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Lugene

Orlando

Summary

Professional retail worker with solid experience and readiness for any role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

5
5
years of professional experience

Work History

Work Study Registrar Student Aid

University of Central Florida
07.2024 - 12.2024
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.


Server

Heritage at Delray
07.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Front Desk

Planet Fitness
05.2023 - 07.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Enforced workplace safety standards and procedures consistently.

Registrar Student Aid

University of Mary Washington
02.2023 - 04.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Updated computer system with student information through scanning to keep records digital, current and accurate.
  • Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.

Cashier

Chipotle
11.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front Line Server

Pollo Tropical
10.2022 - 11.2022
  • Contributed to the overall success of the establishment by consistently meeting or exceeding performance metrics set forth by management.
  • Contributed to increased sales by upselling appetizers, drinks, and desserts to guests during their visits.
  • Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
  • Supported other servers during peak hours by assisting with tasks such as bussing tables or refilling drink stations as needed.
  • Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
  • Maintained a clean and organized serving area for optimal efficiency and presentation.
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
  • Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
  • Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
  • Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.

Front of House Team Member

Chick-fil-A
01.2020 - 07.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Digital Personal Shopper

Walmart
09.2020 - 08.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Education

Bachelor's Degree - Biology

University of Central Florida
Orlando, FL
05-2027

No degree -

University of Mary Washington
Fredericksburg, VA
01.2023

No degree - undefined

Stetson University
DeLand, FL
01.2021

High School Degree -

Atlantic High School
Delray Beach, FL
01.2020

Skills

  • Bilingual (English and Haitian Creole)
  • Excellent communication
  • Organizational skills
  • Reliability and punctuality
  • Front desk experience
  • Customer service excellence
  • Cashier experience
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Maintained a 3.0 or higher GPA since high school to current (University of Central Florida).

Timeline

Work Study Registrar Student Aid

University of Central Florida
07.2024 - 12.2024

Server

Heritage at Delray
07.2023 - 12.2023

Front Desk

Planet Fitness
05.2023 - 07.2023

Registrar Student Aid

University of Mary Washington
02.2023 - 04.2023

Cashier

Chipotle
11.2022 - 01.2023

Front Line Server

Pollo Tropical
10.2022 - 11.2022

Digital Personal Shopper

Walmart
09.2020 - 08.2021

Front of House Team Member

Chick-fil-A
01.2020 - 07.2022

No degree - undefined

Stetson University

Bachelor's Degree - Biology

University of Central Florida

No degree -

University of Mary Washington

High School Degree -

Atlantic High School

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