Laura Lumor
103 Jackson Court,United States
Summary
Highly organized and detail-oriented Transfer of Claims Specialist with experience in preparation and processing of transfers of claims. Proven ability to communicate effectively with clients, attorneys, and court officials. Proficient in software tools including Word, Excel, Outlook, and the Internet.
Overview
8
8
years of professional experience
Work History
Data Processor
Wholesale Capital Llc
05.2022 - 07.2024
- Prepared and processed transfers of claims, packaging essential loan documents, and filing documents with the Bankruptcy Court.
- Followed up with clients for necessary documents, account information, and figures.
- Updated client systems with status of transfer of claims and provided paralegal and administrative support to attorneys.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Customer Relations Manager
Teleperformance USA
08.2020 - 01.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Senior Customer Relations Manager
JCPenney
05.2019 - 07.2021
- Increased customer retention rates with personalized follow-up strategies and timely issue resolution.
- Implemented quality assurance programs to monitor staff performance and maintain high service standards.
- Organized quarterly meetings with key stakeholders to review progress on customer relationship goals and strategize for future initiatives.
- Conducted regular performance evaluations, providing constructive feedback aimed at individual employee development.
Customer Service Representative
Chase Bank
02.2016 - 03.2019
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
B.s. in Computer Science - Computer Science
Carnegie Mellon University
Pittsburgh, PA06.2026
Skills
- Document Editing
- Spreadsheet Management
- ProductionProficient in software tools including Word, Excel, Outlook, and the Internet
- Excellent written and verbal communication skills
- Analytical and detail-oriented, with ability to multi-task and work at a fast pace
- Strong problem-solving and organizational skills
Timeline
Data Processor
Wholesale Capital Llc
05.2022 - 07.2024
Customer Relations Manager
Teleperformance USA
08.2020 - 01.2022
Senior Customer Relations Manager
JCPenney
05.2019 - 07.2021
Customer Service Representative
Chase Bank
02.2016 - 03.2019
B.s. in Computer Science - Computer Science
Carnegie Mellon University
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