Laura Lunsford
Fort Worth,TX
Summary
Dedicated After-School Program Leader with a strong focus on activity supervision, curriculum development, and child safety protocols. Skilled in conflict resolution and mentoring new staff to enhance program effectiveness.
Overview
4
4
years of post-secondary education
27
27
years of professional experience
Work History
After-School Program Leader
Sunshine Playhouse
Saginaw, TX
08.2004 - Current
- Organized engaging educational and recreational programs for children.
- Developed age-appropriate curriculum materials for diverse learning needs.
- Supervised daily activities and ensured safety of all participants.
- Collaborated with parents to discuss student progress and behavior.
- Trained and mentored new staff in program procedures and policies.
Assistant Manager
The Limited Brands
North Richland Hills, Texas
10.1999 - 01.2003
- Led team in daily operations and ensured adherence to company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on procedures and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints effectively, enhancing overall satisfaction experience.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed inventory levels and coordinated restocking efforts across departments.
- Collaborated with marketing team on promotional events and visual merchandising.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Health And Science
Tarrant County College
Fort Worth, TX 08.2009 - 06.2013
Boswell High School
Saginaw, TXSkills
- Curriculum development
- Child safety protocols
- Activity supervision
- Program evaluation
- Staff training
- Parent collaboration
- Conflict resolution
- Problem solving
Timeline
Associate of Arts - Health And Science
Tarrant County College
08.2009 - 06.2013
After-School Program Leader
Sunshine Playhouse
08.2004 - Current
Assistant Manager
The Limited Brands
10.1999 - 01.2003
Boswell High School