Laura Luther
Pointblank,TX
Summary
Dynamic Money Center Associate at Walmart with expertise in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through personalized service and efficient transaction processing. Skilled in wire transfers and compliance, consistently achieving operational excellence while fostering strong customer relationships. Committed to continuous learning and team collaboration.
Experienced with cash handling, transaction processing, and financial regulations. Utilizes problem-solving abilities to resolve discrepancies and ensure accuracy. Knowledge of customer service principles and effective communication skills.
Diligent Money Center Associate with track record in managing cash operations and ensuring compliance with financial regulations. Demonstrated ability to handle transactions accurately and maintain detailed records. Proven skills in customer service and problem-solving.
Professional with strong background in financial services, equipped to excel in fast-paced environment. Proven track record in managing transactions, handling customer inquiries, and maintaining accurate financial records. Known for excellent teamwork, flexibility, and reliability in meeting organizational goals. Skilled in cash handling, problem-solving, and using financial software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Money Center Associate
Walmart
03.2015 - 01.2024
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Identified cross-selling opportunities through attentive listening and understanding of customer needs.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Answered department phone calls.
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Customer Service Representative
Walmart
03.2015 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
No Degree - Pharmacy Technician
Laguna Medical
Laguna Beach, CASkills
- Professionalism and ethics
- Decision-making
- Money handling
- Cash handling expertise
- Payroll
- Confidentiality and discretion
- Complaint resolution
- Payment processing
- Conflict resolution
- Bill payment
- Continuous learning attitude
- Wire transfers
- Money transfers
- Transaction processing accuracy
- Mathematical accuracy
- Currency exchange proficiency
- Fraud detection skills
- Strong numerical skills
- Compliance awareness
- Check cashing
- Money order printing
- Credit card applications
- Digital money transfers
- Prepaid debit cards
- Cash handling
- Data entry proficiency
- Sales support
- Cash register operation
- Opening and closing procedures
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Money Center Associate
Walmart
03.2015 - 01.2024
Customer Service Representative
Walmart
03.2015 - 01.2024
No Degree - Pharmacy Technician
Laguna Medical
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