Laura L. Waltz
South Bend,IN
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Office Coordinator
University of Notre Dame, University Relations, Development
01.2023 - 11.2025
- Greeted guests, including donors, alumni and business partners
- Notified necessary parties of visitors and directed guests appropriately
- Screened and routed phone calls, incoming mail, and deliveries for 200+ person office
- Appropriated escalated complex issues and concerns to proper departments
- Created slides for Korbyt screen, updating daily
- Procured office supplies and materials
- Coordinated maintenance of and supplies for Canon copy machines, as well as appliances in cafe
- Updated office signage and department mailboxes
- Placed work orders and/or contacted building representatives for maintenance
- Managed and oversaw department Smart Cars, including use of, maintenance and registration
- Coordinated garage parking passes for staff and provided day passes to visitors
- Supervised student workers, assigning daily duties
- Initiated, monitored, ordered and daily refilled snacks and beverages for all office staff, tracking on automated system
- Monitored and scheduled use of large conference rooms
- Provided administrative support to other division departments, and aided with projects, as needed
- Responsible to finalize and close out Trello boards of employees
- Worked with Human Resources Talent Acquisition Team to input and calculate data from Candidate Evaluation forms resulting from interviews of potential employees
- Hosted and served as liaison for Human Resources Talent Acquisition team with interviewees
- Aided staff with questions regarding policies and procedures and directed employees to other appropriate offices when necessary
- Established positive, professional and hospitable environment, ensuring overall functionality and efficiency of office
Administrative Associate
Lippert Components Inc
03.2019 - 01.2023
- Responsible for creating accounts, collecting information and inputting into company-wide system
- Assist customers, via phone and online, with a variety of account issues
- Partner with customers to correct online account logon passwords and matters pertaining to a portal and online store
- Daily merge duplicate contacts in a multi-thousand-member database
- Process account W-9’s for warranty reimbursement
- Research customer information for fuller understanding in company coding purposes
- Partner with other departments to improve customer
Customer Service
Lippert Components Inc
03.2019 - 01.2023
- Phone and email correspondence with customers, placing orders and trouble-shooting issues
- Work closely with RV dealers to resolve warranty issues
- Empowered to make decisions regarding return/replacement of defective merchandise
- Partner with other departments to improve customer service
Administrative Assistant – Accounting (company-wide)
Metropolitan Title Company Inc
03.2016 - 02.2018
- Daily determine reissue credit from underwriters for mortgage closings
- Generate day-to-day report of incoming/outgoing funds, insuring wires have been correctly receipted into proper files for mortgage closings
- Reconcile monthly Checks and Balances bank statements
- Investigate and troubleshoot automated out-of-balance files
- Work with bank to problem-solve errors and omissions
- Assist company owners and accountants with various duties as needed
Escrow Agent
Metropolitan Title Company Inc
03.2016 - 02.2018
- Research, document and insure all liens and judgments, guaranteeing clear and free title for residential and commercial property mortgage loans
- Partner with lenders and brokers to input mortgage, judgment and lien payoffs; inspection and repair invoices; lender, broker and title fees to create Closing Disclosures and Settlement Statements for mortgage closings
- Monitor, follow-up and finalize approval with financial institutions on Closing Disclosures and Settlement Statements
- Update digital and physical files to ensure accuracy of client/lender information
- Deliver above services for four regional offices
- Provide professional representation for Metropolitan Title through phone, email and face-to-face communication
Personal Assistant
Chick-Fil-A Franchise Owner
11.2009 - 02.2011
- Managed schedule, including family calendar, for awareness of upcoming events and responsibilities
- Oversaw monthly budget, account deposits, and payments of financial obligations, maintaining fiscal integrity
- Facilitated the priority and efficiency of email accounts
- Arranged travel for personal and business engagements
- Assisted family with birthday, Christmas and grocery shopping; household meal preparation; oversight of housekeeper and household errands
- Tracked birthdays and events, purchasing, preparing and mailing cards and packages
Processing Assistant to 17 Certified Public Accountants and Tax Preparers
Kruggel, Lawton & Co., LLC
11.2007 - 12.2008
- Provided professional representation to clients through front desk reception, phone and email communication
- Processed all corporate and individual income tax returns for $3.5 million in client revenue
- Assured accuracy of accounts receivable and accounts payable, reconciling with vendors
- Assisted in preparation of compilations of audits, confirming math calculations
- Managed office postage meter account and meeting room schedule
- Maintained weekly employee schedule
Education
Associate of Science - Business
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of projects..
Certification
Critical Career Skills (CCS) Professional Communication Certification
Timeline
Senior Office Coordinator
University of Notre Dame, University Relations, Development
01.2023 - 11.2025
Administrative Associate
Lippert Components Inc
03.2019 - 01.2023
Customer Service
Lippert Components Inc
03.2019 - 01.2023
Administrative Assistant – Accounting (company-wide)
Metropolitan Title Company Inc
03.2016 - 02.2018
Escrow Agent
Metropolitan Title Company Inc
03.2016 - 02.2018
Personal Assistant
Chick-Fil-A Franchise Owner
11.2009 - 02.2011
Processing Assistant to 17 Certified Public Accountants and Tax Preparers
Kruggel, Lawton & Co., LLC
11.2007 - 12.2008
Associate of Science - Business
Ivy Tech Community College of Indiana