Laura M Vega
Orange,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
U.S. Bank
Greenwich, CT
01.2019 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Created reports outlining key metrics such as volume production and pipeline status.
- Managed and supervised a team of sales supervisors, loan officers and loan officer assistants.
- Conducted regular meetings with staff to discuss goals, objectives, policies, procedures and performance.
- Participated in community events aimed at promoting homeownership opportunities.
- Oversaw daily operations at the branch including staffing schedules, workflow management, and expense control.
Branch Manager /Mortgage Loan Officer
Intercontinental Capital Group
Southbury, CT
01.2017 - 12.2018
- Developed strategies to increase customer satisfaction and loyalty.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Helped clients fill out loan applications and find ideal loan options.
- Collaborated with company teams to expedite loan approval processes.
- Informed customers of application deadlines, approvals and denials.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Developed and maintained relationships with local real estate agents.
Education
Bachelor of Science - Psychology
Sacred Heart University
Fairfield, CT05-2003
Skills
- Customer Service
- Relationship Building and Management
- Sales Professional
- Excels in Team Leadership
- Training, Coaching and Mentoring
- Staff Supervision
- People-Oriented
- Product Training
- Proficient in Microsoft 365 Applications, Encompass, and NetOxygen software
- Branch Operations Management
- Performance Reviews
- Work Prioritization
- Financial Analysis
- Attention to Detail
- Customer Relationships
Affiliations
- Program Director through Holy Infant Church for the Beth-El Soup Kitchen Meal Program. I shop, prepare, cook, and serve meals twice a month.
References
References available upon request.
Timeline
Branch Manager
U.S. Bank
01.2019 - Current
Branch Manager /Mortgage Loan Officer
Intercontinental Capital Group
01.2017 - 12.2018
Bachelor of Science - Psychology
Sacred Heart University