Laura Mack
Registered Medical Assitant
Mesa,AZ
Summary
Empathetic and knowledgeable Health Care Technician with 9 years of experience using advanced interpersonal and technical skills managing heavy patient volumes. Enthusiastic team player driven to deliver exceptional patient care.
Overview
9
9
years of professional experience
Work History
Medical Assistant
North Country HealthCare
Bullhead City, AZ
08.2023 - 01.2026
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on treatment plans and medication usage.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Urgent Care Technician
UCHealth Medical Group
Denver, CO
12.2017 - 07.2023
- Compiled demographics, chief complaint, allergies, current medications and health histories by conducting in-depth patient interviews.
- Recorded patient vital signs, documenting information into medical charts.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
- Observed and reported changes in patient condition to Doctors, Physician Assistants and Nurses.
- Prepared patient, equipment and supplies for specific procedures.
- Assisted physicians with procedures and chaperone physical exams as needed.
- Obtained, labeled variety of patient samples including point of care and blood specimens ordered by physicians.
- Administered breathing treatments, IV fluids and medications ordered by physicians.
- Educated patients on following physicians' instructions on treatment and procedures following discharge and answering questions regarding post care and medication side effects.
- Provided excellent customer service by effectively communicating with patients, families and staff.
- Instructed patients in use of assistive equipment.
- Communicated test results to patients.
- Disposed of potentially hazardous biological material, contaminated supplies and laundry.
- Cleaned medical equipment or facilities.
- Prepared daily send-out labs for transport to laboratory for testing.
- Urine drug screening.
- Preparing patients for DOT physicals.
Medical Assistant
Nextcare Urgent Care
Aurora, CO
06.2016 - 12.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Relayed chief complaint from patients to physicians about concerns, condition or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID, Flu, RSV and strep to help clinical staff assess conditions.
- Administered IV fluids and breathing treatments ordered by physicians.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for outside laboratory testing.
Accounts Payable Associate
BELFOR Property Restoration
Denver, CO
08.2012 - 02.2014
- Handled invoices and purchase orders by properly logging into system.
- Paid vendors and verified accounts and payment totals.
- Carefully went over each invoice and requisition for payment.
- Reviewed invoices and expense reports to monitor expenditures.
- Managed vendor details, facilitating onboarding and collection of required documentation.
- Reconciled accounts by identifying errors or omissions, applying accounting standards.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices and other records to maintain organized and accurate records.
- Worked closely with department personnel to produce accurate and timely bills.
- Reconciled monthly statements and transactions to keep records accurate and current.
Education
Associate of Occupational Studies - Medical Assistant
Heritage College - Denver
Denver, COSkills
- Clinical Support
- Equipment Preparation
- Patient Monitoring
- Medication Administration
- Medical History Documentation
- Emergency Care
- Paperwork and Charting
- Point of Care Test Administration
- Professional Bedside Manner
- Patient Discharge Consultation
- Patient Services
- Phlebotomy
- EKG
- New Employee Preceptor
- Critical Thinking
- Clinical Procedures Consultation
- BLS Certified
Timeline
Medical Assistant
North Country HealthCare
08.2023 - 01.2026
Urgent Care Technician
UCHealth Medical Group
12.2017 - 07.2023
Medical Assistant
Nextcare Urgent Care
06.2016 - 12.2017
Accounts Payable Associate
BELFOR Property Restoration
08.2012 - 02.2014
Associate of Occupational Studies - Medical Assistant
Heritage College - Denver