Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Mackey

Shelby Township,MI

Summary

Hardworking and detail-oriented supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader focused on meeting customer expectations and achieving company goals. Successful at engaging with staff by maintaining accountability and acknowledging excellent performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operator

Antolin
09.2022 - Current
  • Worked in Molding from 9-26-22 to 2-2023~
  • Ran machines GA2-GA10


  • Worked in Frimo from 2-2023 to 8-2023~
  • Built the Armrest at all 4 stations
  • Built the Applique on both left and right hand sides


  • Currently working in Doors 8-2023 thru present~
  • Knowledge on Front left speaker punch
  • Knowledge on front EOL
  • Speaker punch rear right and rear left.
  • EOL rear right and rear left.
  • Rework (current location)


  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality work to promote accuracy and minimize mistakes.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.


Supervisor/Key Holder

Taco Loco Mexican Restaurant
12.2018 - 03.2020
  • Opened and closed the restaurant
  • Ran reports at the end of the night and during shift changes
  • Ran credit reports every night
  • Deposited money from cash drawer to safe
  • Counted shift change cash and all money received
  • Made server and bartender schedules every week, 2 weeks in advance
  • Ran food for servers
  • Checked over sidework for servers and bartenders before their shifts were over
  • Greeted every table to make sure customers were happy with their food and overall experience
  • Cashed customers out
  • Answered phones, took carry-out orders
  • Took bulk catering orders
  • Resolved customer complaints and any other issues.

Leos Coney Island
08.2018 - 10.2018
  • Cultivated warm relationships with regular customers
  • Worked with POS system to manage bils and handle complimentary items
  • Explained menu items and suggested appropiate options for food allergy concerns
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • High-volume, fast paced, quick table-turnover restaurant
  • Many tables at once reguarly checking on guests and offering refills
  • Replenished food items, paper products and canned goods to keep pantry well stocked during busy periods
  • Used slower periods to stock all supplies
  • Bussed and reset tables to keep dining and work areas clean.

Receptionist/Office Assistant

Mikes Heating & Cooling
06.2018 - 08.2018
  • Greeted incoming visitors and customers professionally
  • Handled counter sales and provided friendly, knowledgable assistance
  • Kept reception area clean and neat to give visitors positive first impressions
  • Confirmed appointments, communicated with clients and updated client records
  • Answered multiple phone lines with a large volume of incoming calls daily to reslove customer issues, schedule appointments and direct calls accordingly
  • Managed multiple tasks, met time-sensitive deadlines and resolved problems and complaints customers had
  • Wrote up all invoices and installs
  • Handled scheduling for all service technicians and installers
  • Received billing and invoicing from service technicians
  • Enter data into Acowin
  • Wrote up permits
  • Handled rebates for DTE, Consumers and Semco.

Assistant Service Manager

Randazzo Heating & Cooling
08.2015 - 06.2018
  • Answered multiple phone lines with a large volume of incoming calls daily to reslove customer issues, schedule appointments and direct calls accordingly
  • Assisted in scheduling
  • Greeted customers and handled all counter sales
  • Received all incoming money, bills and invoices from technicians
  • Enter data into software using Successware 21 and
  • Service Titan
  • Dispatched service technicians and notified customers of technicians arrivial
  • Kept track of office cash and all money received
  • Handled accounts receivable and payable
  • Did payroll using quickbooks
  • Ordered parts along with handling all warranty parts.

Education

Associate of Applied Science - Nursing

Macomb Community College
Clinton Township, MI

High School Diploma -

Dwight D. Eisenhower High School
Shelby Township, MI

Skills

  • Leadership, Customer service, Safe work methods, Resolving complaints
  • Assistant Manager, Office Manager, Supervisor, Team Leader and Trainer Medical Receptionist and Assistant
  • Hand-Eye Coordination
  • Work Scheduling
  • Bank Deposits
  • Effective Communication
  • Safety Protocols
  • Attention to Detail
  • Office Management
  • Patient Coordination
  • Bookkeeping
  • Accounting and Billing Software

Certification

Macomb Community College | Clinton Township, Michigan Health CPR (Adults and Children) AED (Adults and Children) Responding to Emergencies Instructor's Certification Card to teach all 3

Timeline

Operator

Antolin
09.2022 - Current

Supervisor/Key Holder

Taco Loco Mexican Restaurant
12.2018 - 03.2020

Leos Coney Island
08.2018 - 10.2018

Receptionist/Office Assistant

Mikes Heating & Cooling
06.2018 - 08.2018

Assistant Service Manager

Randazzo Heating & Cooling
08.2015 - 06.2018

Associate of Applied Science - Nursing

Macomb Community College

High School Diploma -

Dwight D. Eisenhower High School

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