Laura Maclean
Molalla
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard
Professional Security Consultants
11.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Senior Officer
Oregon patrol service
01.2023 - 01.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Ap Agent
Nordstrom fulfillment center
11.2021 - 02.2022
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Checked CCTV for evidence of shoplifting.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Security Officer
GardaWorld
04.2020 - 11.2021
- Conducted regular pre-and post-trip inspections of vehicles, reporting any issues promptly for resolution before commencing duties.
- Developed trusting relationships with clients through punctual deliveries and exceptional customer service.
- Assisted in training new drivers, sharing best practices and safety procedures to ensure their smooth integration into the team.
- Operated armored vehicles responsibly abiding laws regulations guaranteeing safe transportation valuable goods.
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Maneuvered truck into loading and unloading positions to efficiently load and unload vehicle's cargo, lifting up to 100 pounds.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
Processing orders
Amazon Warehouse
04.2019 - 04.2020
- Demonstrated adaptability by quickly learning new software applications used for tracking inventory levels and processing orders.
- Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
- Facilitated prompt service during high-volume periods by quickly processing orders and efficiently managing queues.
- Maintained a high degree of accuracy and efficiency when processing orders, ensuring timely execution and minimizing errors that could impact overall performance.
- Utilized warehouse management systems proficiently for tracking inventory levels and processing orders.
- Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organizing stock.
Assistant Manager
Kitchen Collection
04.2016 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Food Sever
Beach Burrito
01.2015 - 01.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Associate
Home Depot
02.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High school diploma -
Gray Harbor Community College
Aberdeen, WAAssociate Cybersecurity - Cybersecurity
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Team leadership
- Employee training
- Customer Service
- Security guard
- Communication skills
- Supervising experience
- Mobile patrols
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
Accomplishments
- Supervised team of 8 staff members.
- Promoted to Assistant Manger
- Promoted to Trainer/Patrol
- Top sales
Certification
- Driver's License, Indefinite
- Dpsst Unarmed
Timeline
Security Guard
Professional Security Consultants
11.2024 - Current
Senior Officer
Oregon patrol service
01.2023 - 01.2024
Ap Agent
Nordstrom fulfillment center
11.2021 - 02.2022
Security Officer
GardaWorld
04.2020 - 11.2021
Processing orders
Amazon Warehouse
04.2019 - 04.2020
Assistant Manager
Kitchen Collection
04.2016 - 04.2018
Food Sever
Beach Burrito
01.2015 - 01.2016
Associate
Home Depot
02.2013 - 01.2015
High school diploma -
Gray Harbor Community College
Associate Cybersecurity - Cybersecurity
Southern New Hampshire University
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Similar Profiles
Devin ReedDevin Reed
Director of Security at Professional Security ConsultantsDirector of Security at Professional Security Consultants
Demetrius BrownDemetrius Brown
Director of Security Operations, Harbor Place at Professional Security ConsultantsDirector of Security Operations, Harbor Place at Professional Security Consultants
Derrick PaulDerrick Paul
Security Officer at Professional Security ConsultantsSecurity Officer at Professional Security Consultants
Amy FetschAmy Fetsch
Customer Service Representative at Moda HealthCustomer Service Representative at Moda Health
Emily RountreeEmily Rountree
Broista at Dutch BrosBroista at Dutch Bros