Summary
Overview
Work History
Education
Skills
Timeline
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Laura Madden

Laura Madden

Arab,AL

Summary

Proven to enhance patient and customer experiences through exceptional service and healthcare delivery, my tenure at United Doctors Family Medical Center highlights my adaptability and strong work ethic. Mastering POS systems and medical records management, I blend technical proficiency with warm, effective communication, significantly improving workflow efficiency and patient trust.

Overview

16
16
years of professional experience

Work History

Server

Fire By The Lake
10.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Medical Assistant

United Doctors Family Medical Center
02.2015 - 05.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Licensed Practical Nurse

Southeastern Urology Associates
08.2008 - 08.2013
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Comforted and counseled patients and families throughout care process.

Education

Diploma - Practical Nursing

Central Georgia Technical College
Macon, GA
08.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Regulatory Compliance
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Multitasking
  • High Energy and Stamina
  • Excellent Communication

Timeline

Server

Fire By The Lake
10.2020 - Current

Medical Assistant

United Doctors Family Medical Center
02.2015 - 05.2018

Licensed Practical Nurse

Southeastern Urology Associates
08.2008 - 08.2013

Diploma - Practical Nursing

Central Georgia Technical College

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Laura Madden