Laura Madison
Alabaster,Alabama
Summary
Recently relocated candidate/former Nursing student eager to secure a full-time position with a well established company. Years of customer service experience in both clinical and non-clinical settings and knowledgeable in standard procedure regarding confidentiality pertaining to both patient and clinic/corporation. Additional professional experience including data entry, marketing, and retail management. Prior Service United States Marine Corps Reserves, Unit Diary Clerk- Secret Security Clearance. Prior Service U.S. Army, Land Combat Electronic Missile Systems Testing and Repair- Top Secret Security Clearance.
Overview
1825
1825
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Have A Good Show
01.2021 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hearing Screener
Hearing Screening Associates
08.2021 - 01.2022
- Improved newborn hearing screening rates by efficiently administering tests and accurately recording results for up to 20 newborns/day.
- Enhanced patient satisfaction by providing compassionate care and clear communication during the screening process
- Collaborated with audiologists to ensure appropriate follow-up for infants needing further evaluation
- Streamlined documentation processes, resulting in reduced errors and increased efficiency.
- Maintained strict infection control protocols, ensuring a safe environment for both patients and staff.
- Participated in ongoing professional development to stay current with best practices in newborn hearing screening.
Store Manager
Rack Rooms Shoe Store
10.2016 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Account Manager
Chamber Directory Services
08.2013 - 07.2016
- Consistently ranked number one in sales.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Guest Relations
Minglewood Hall
03.2009 - 08.2015
- Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention
- Established positive guest relationships through consistent delivery of excellent customer service.
- Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
Dental Assistant
Dr. J. Whitley Wills
05.200 - 02.2006
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
Marketing Director
Best Western (Patel Group)
02.2002 - 01.2003
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
Education
No Degree - Nursing
University of Holy Cross School
New Orleans, LA12.2025
Some College (No Degree) - Nursing
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - Political Science/Naval Science
University of Mississippi
University, MSSkills
- Appointment Scheduling
- Call Management
- Data Entry
- Information Security
- Account Updating
- Data Collection
- Medical Office Administration
- HIPAA Compliance
- Medical Terminology Knowledge
- Adaptable
- Customer Service
Certification
American Red Cross BLS, (Basic Lifesaving Skills) provider 2017-present
Accomplishments
- Congressional Nomination to United States Naval Academy at Annapolis
- Alpha Omicron Pi Sorority University of Mississippi
- Phi Kappa Theta
- Oschner Nurse Scholars Scholarship Recipient
- Honorable Discharge United States Marine Corps Reserves
- Honorable Discharge United States Army
Timeline
Hearing Screener
Hearing Screening Associates
08.2021 - 01.2022
Customer Service Representative
Have A Good Show
01.2021 - Current
Store Manager
Rack Rooms Shoe Store
10.2016 - 07.2017
Account Manager
Chamber Directory Services
08.2013 - 07.2016
Guest Relations
Minglewood Hall
03.2009 - 08.2015
Marketing Director
Best Western (Patel Group)
02.2002 - 01.2003
No Degree - Nursing
University of Holy Cross School
Some College (No Degree) - Nursing
Southwest Tennessee Community College
Some College (No Degree) - Political Science/Naval Science
University of Mississippi
American Red Cross BLS, (Basic Lifesaving Skills) provider 2017-present
Dental Assistant
Dr. J. Whitley Wills
05.200 - 02.2006
Military Service
United States Army
27E Land Combat Electronic Missile Systems Testing and Repair
Redstone Arsenal, Huntsville. AL (January 1997 - August 1998)
- Testing and Maintenance of United States missile ordinance according to Department of Defense and its' standards and appropriate to specific government classifications.
United States Marine Corps Reserves
O131 Unit Diary Clerk
K Company 3rd Battalion, 23rd Marine Division (January 1996 - January 1997)
- Maintained a high level of confidentiality while handling sensitive personnel information.
- Enhanced accuracy of unit diary entries by meticulously reviewing and verifying data.
- Assisted with administrative tasks, contributing to the overall organization of the unit.
- Maintained a high level of confidentiality while handling sensitive personnel information.
- Provided timely and accurate reports to superiors, ensuring informed decision-making processes.
- Facilitated smooth transitions for incoming and outgoing personnel by efficiently updating their records in the unit diary system.
- Ensured compliance with military regulations by adhering to strict standards of record maintenance and confidentiality practices.
Military Service
United States Army
27E Land Combat Electronic Missile Systems Testing and Repair
Redstone Arsenal, Huntsville. AL (January 1997 - August 1998)
- Testing and Maintenance of United States missile ordinance according to Department of Defense and its' standards and appropriate to specific government classifications.
United States Marine Corps Reserves
O131 Unit Diary Clerk
K Company 3rd Battalion, 23rd Marine Division (January 1996 - January 1997)
- Maintained a high level of confidentiality while handling sensitive personnel information.
- Enhanced accuracy of unit diary entries by meticulously reviewing and verifying data.
- Assisted with administrative tasks, contributing to the overall organization of the unit.
- Maintained a high level of confidentiality while handling sensitive personnel information.
- Provided timely and accurate reports to superiors, ensuring informed decision-making processes.
- Facilitated smooth transitions for incoming and outgoing personnel by efficiently updating their records in the unit diary system.
- Ensured compliance with military regulations by adhering to strict standards of record maintenance and confidentiality practices.
Similar Profiles
Rhianna Fontenette-GrahamRhianna Fontenette-Graham
Sales Associate at Good Guys Car ShowSales Associate at Good Guys Car Show
Darling McleanDarling Mclean
Shoe Show Manger at Show ShowShoe Show Manger at Show Show
Jonathan BenedictJonathan Benedict
Co-owner at Good Good Good- Natural Wine & FlowersCo-owner at Good Good Good- Natural Wine & Flowers