Laura Madrid
Bakersfield,CA
Summary
Dedicated professional eager to leverage a strong skill set in a dynamic, secure work environment that fosters personal and team growth. Committed to continuous improvement and mastery of trade skills, ensuring high-quality results and innovative solutions. A proactive approach to challenges, combined with a passion for collaboration, drives success in achieving organizational goals. Enthusiastic about contributing to a positive workplace culture while delivering exceptional performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Longhorn Steakhouse
04.2025 - Current
- Crafted specialty cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Developed innovative drink specials, boosting customer interest and sales volume.
- Engaged with guests to provide personalized service, fostering repeat business and loyalty.
- Resolved customer complaints swiftly, enhancing overall satisfaction and experience quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender/ Server
Hungry Hunter Steakhouse
01.2014 - 05.2021
- Assisted customers with a great customer service personality
- Strong communication skills
- Good short term and long term memory
- Knowledge of POS system and entering correct drinks
- Knowledge of all alcohol, wine, and beer
- Responsible for pouring drinks for our guests
- Making sure guests are satisfied with good hospitality
- Cash handling a drawer and making sure balance out after shift
- Cleaned and stocked glassware
- Sliced fruit and filled ice bins with fresh drink garnishes
Education
GED - Respiratory
Bakersfield College
Bakersfield, CA01.2025
High school diploma - undefined
West High school
Bakersfield, CA05.2005
Skills
- Excel
- Microsoft Office
- Customer Service
- Outlook
- Data Entry (10-key)
- Word
- Restaurant Experience
- Bartending
- Serving Experience
- Food Safety
- POS
- Banquet Experience
- Front desk
- Veterinary experience
- Customer service
- Communication skills
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Strong multitasking
- Team player attitude
- Highly reliable
Certification
Food Handler Certification
Timeline
Bartender
Longhorn Steakhouse
04.2025 - Current
Bartender/ Server
Hungry Hunter Steakhouse
01.2014 - 05.2021
High school diploma - undefined
West High school
GED - Respiratory
Bakersfield College
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