Laura Madrigal
Chicago,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dr. Martens
Chicago, IL
09.2019 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Representative
Low Cost Interlock
Redlands, CA
07.2018 - 08.2019
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Assisted in resolving any administrative problems
- Assisting in the Billing department and sorting through accounts
- Answered calls from customers regarding their inquiries
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Identified opportunities for cross-selling additional products and services.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Continuously met sales goals via strategic prospecting.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Scheduled and coordinate meetings
- Developed relationships with customers by providing excellent customer service.
Education
Associate of Applied Science - Emergency Medical Technology
Crafton Hills College
Yucaipa, CA08-2012
High School Diploma -
Mesa Grande Academy
Calimesa, CA06-2011
Skills
- Business Development
- Stock management
- Operations Oversight
- Store Organization
- Bilingual (Spanish)
Certification
Spanish to English Certification from Southern California School of Interpretation, August 2018
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Store Manager
Dr. Martens
09.2019 - 03.2024
Sales Representative
Low Cost Interlock
07.2018 - 08.2019
Associate of Applied Science - Emergency Medical Technology
Crafton Hills College
High School Diploma -
Mesa Grande Academy