Work History
Summary
Education
Skills
Languages
Timeline
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Laura Madriz

Laura Madriz

Modesto,CA

Work History

Team Leader Manager

SUBWAY®Restaurants
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Team Leader, Sales Operations

Farmacias Guadalajara
  • Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.

Manager

Farmacias Plaza
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Summary

Dynamic leader with proven expertise in enhancing customer satisfaction and team productivity at SUBWAY® Restaurants. Excelled in workforce planning and customer service, significantly reducing escalations. Skilled in motivational techniques and financial management, adept at fostering teamwork and collaboration. Achieved notable improvements in efficiency and employee engagement through strategic planning and effective communication.

Education

Pearson Education Center
Modesto, CA
05.2025

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Workforce planning
  • Motivational
  • Team leadership
  • Teamwork and collaboration
  • Customer service
  • Team development
  • Computer skills
  • Documentation and reporting
  • Financial management

Languages

Spanish
Native or Bilingual

Timeline

Team Leader Manager

SUBWAY®Restaurants

Team Leader, Sales Operations

Farmacias Guadalajara

Manager

Farmacias Plaza

Pearson Education Center

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