Laura Magee
Mason,TX
Summary
Motivated and enthusiastic Rural Mail Carrier with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success in a Customer Service Management role
Accomplished Purchasing Manager with history of overseeing procurement operations. Strategic planner offering demonstrated track record and core strengths in key relationship management and inventory management coupled with persuasive contract negotiation skills.
Overview
31
31
years of professional experience
Work History
Rural Mail Carrier
Contract Delivery Service USPS
05.2017 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
Customer Service Manager
Heartland Enterprises, LTD
06.1993 - 05.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Interacted well with customers to build connections and nurture relationships.
Purchasing Manager
Heartland Enterprises, LTD
05.1993 - 05.2017
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Used IOS (E2 )to authorize and monitor purchase orders and consumables.
- Conducted regular research to identify trends and cost saving opportunities.
- Wrote standard operating procedures for department.
- Performed monthly reconciliation of open purchasing orders.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Facilitated resolution of vendor disputes and discrepancies.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Generated reports, documents and analysis in IOS (E2) for senior management review and approval.
Education
Associate of Science - Business Administration
Colorado Christian University
Lakewood, CO05.2023
Skills
- Quarterly Reviews
- Device Scanning
- Customer Experience
- Administrative Support
- Active Learning
- Verbal and Written Communication
- Client Relations and Retention
- Exceptional Telephone Etiquette
- Microsoft Excel
- Purchasing and Procurement
- Scheduling and Coordinating
Timeline
Rural Mail Carrier
Contract Delivery Service USPS
05.2017 - Current
Customer Service Manager
Heartland Enterprises, LTD
06.1993 - 05.2017
Purchasing Manager
Heartland Enterprises, LTD
05.1993 - 05.2017
Associate of Science - Business Administration
Colorado Christian University
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