Laura Maher-Patenaude
Hartford,CT
Summary
Professional transcription specialist with strong foundation in producing verbatim records for legal and administrative hearings. Known for reliability, flexibility in dynamic environments, and seamless integration into team settings. Demonstrated expertise in real-time reporting and maintaining high standards of accuracy and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Verbatim Hearing Reporter (Court Reporter)
The Social Security Administration
05.2023 - Current
- Captured verbatim transcripts of adjudication and review court proceedings, ensuring accuracy and clarity in the documentation.
- Collaborated with legal professionals from different Social Security offices to clarify medical terminology and vocational experience of the claimants for precise reporting outcomes and official documentation.
- Maintained confidentiality while managing sensitive and private information and medical records in compliance with SSA legal standards.
- Kept meticulous records of billable hours and expenses for accurate invoicing for Strategic Communications Incorporated who manages my scheduling as a Contractor for SSA.
- Demonstrated strong attention to detail while transcribing spoken words into written form for the SSA official records. Insuring The Administrative Law Judge has the accurate documentation concerning the claimant's medical conditions and vocational experience in order to make a decision in their case.
Personal Care Assistant
Tempus Unlimited
05.2015 - 11.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions and reported changes to healthcare professionals.
- Trained new staff on best practices for patient care and support techniques.
- Implemented strategies to enhance client engagement and promote independence in daily tasks.
- Collaborated with multidisciplinary teams to optimize care delivery and improve outcomes.
- Evaluated and adjusted care plans regularly to reflect changing client needs and circumstances.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Activities Assistant
The Heritage Hall Memory Support Unit
06.2022 - 08.2023
- At Heritage Hall in the Memory Support Unit as a team member in the Activities Department, I helped to gather residents and facilitated therapeutic activities designed and created to suit their unique interests.
- Supported staff in implementing personalized care plans, fostering emotional well-being in memory support contexts.
- Assisted in creating a safe and stimulating environment promoting independence and dignity for residents.
Paraprofessional Educator
Amherst Regional Public Schools
01.2012 - 01.2021
- Implemented individualized education plans, enhancing student engagement and learning outcomes.
- Assisted in classroom management, fostering a positive learning environment for students.
- Provided support during classes, group lessons, and classroom activities.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
Early Education Center Aide
The Wilson Gray YMCA of The Greater Hartford Area
02.2025 - 06.2025
- Supported daily activities for children, fostering a positive learning environment.
- Assisted educators in implementing lesson plans and educational activities.
- Maintained safety and cleanliness standards within the classroom setting.
- Coordinated communication between parents and staff regarding child progress.
Administrative Clerk
Campus Center Service Window Clerk
08.2017 - 06.2019
- Managed daily office operations, ensuring efficiency in administrative tasks and communication processes.
- Assisted in maintaining accurate records, including filing systems and databases for streamlined access.
- Facilitated communication between departments, enhancing collaboration and information sharing across teams.
- Input data and processed system change to generate accurate reports.
In-Home Nanny
The Mahoney Family Home
04.2016 - 02.2017
- Developed and implemented age-appropriate educational activities to foster child development for the three children living in the home.
- Managed daily schedules, ensuring timely arrivals to activities, extracurriculars, tutoring sessions, meal times and bed time.
- Collaborated with the single Dad to establish personalized care plans catering to the needs of all three children.
Education
Bachelor’s Degree - Interdisciplinary Liberal Studies
Westfield State University
06.2019
Associate’s Degree - Liberal Arts
Greenfield Community College
06.2016
Skills
- High-speed typing ability
- Courtroom etiquette
- Proofreading proficiency
- Social Security Legal terminology
- Office administration
- Healthcare terminology
- Time management
- Attention to detail
- Patience and empathy
- Classroom organization
- Positive reinforcement
- Categorizing data
- Administrative support
- Clerical support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used MS Teams to coordinate and initiate specific meetings with four to five members, including Medical Experts, Vocational experts, The Claimant, Their Attorneys, possible Witnesses, and The Administrative Law Judge.
- Achieved accurate audio recordings of The Proceedings by completing troubleshooting methods with the SSA equipment and collaborating with IT Specialists with accuracy and efficiency.
Certification
- PCA - Personal Care Aide
- CPR and First Aid Training
- CPCT/A - Patient Care Technician/Assistant
- Massachusetts Medication Administration Certification
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Early Education Center Aide
The Wilson Gray YMCA of The Greater Hartford Area
02.2025 - 06.2025
Verbatim Hearing Reporter (Court Reporter)
The Social Security Administration
05.2023 - Current
Activities Assistant
The Heritage Hall Memory Support Unit
06.2022 - 08.2023
Administrative Clerk
Campus Center Service Window Clerk
08.2017 - 06.2019
In-Home Nanny
The Mahoney Family Home
04.2016 - 02.2017
Personal Care Assistant
Tempus Unlimited
05.2015 - 11.2024
Paraprofessional Educator
Amherst Regional Public Schools
01.2012 - 01.2021
Associate’s Degree - Liberal Arts
Greenfield Community College
Bachelor’s Degree - Interdisciplinary Liberal Studies
Westfield State University
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