Laura Malbrough
3428 Foxford Trl Arlington,TX
Summary
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Baylor Scott & White
Arlington, TX
03.2023 - Current
- Transport patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
Patient Care Technician
ShiftMed
Irving, TX
07.2022 - 03.2023
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Patient Care Technician
Shiftkey
Irving, TX
07.2022 - 11.2022
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Patient Care Assistant
Fleet Nurse Solution
Tampa, FL
02.2022 - 09.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
COVID-19 Screener
JPS Health Network
Arlington, TX
09.2021 - 11.2021
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Monitored patient flow within the facility while enforcing social distancing rules.
Customer Service Representative
Kforce Global Solutions
Tampa, FL
05.2021 - 06.2021
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
Patient Care Technician
Medical City Arlington
Arlington, Texas
02.2019 - 09.2019
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options.
- Delivered high level of nursing care to ill children in residences.
Home Health Aide
Eagle/New Direction Home Health
Mansfield, TX
09.2018 - 11.2018
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Provided mental and emotional support to keep clients happy and healthy
Certified Nursing Assistant
Texas Rehabilitation Hospital Of Arlington
Arlington, Texas
07.2015 - 11.2017
- Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options.
- Managed various nursing tasks for medically fragile children, which included administering medication, cleaning wounds and monitoring blood glucose levels.
- Complied with policies and procedures by documenting patients' progress and uploading it to the system via Meditech.
Cafeteria Aide
Arlington Independent School District
Arlington, TX
08.2016 - 06.2017
- Served breakfast, lunch, dinner and meals for over 500 guests per day
- Maintained sanitary dining area by clearing trash, wiping tables and double checking food service stations
- Greeted all customers
Certified Nursing Assistant
The Pavillion At Creekwood
Mansfield, TX
11.2015 - 11.2016
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Consulted with nurses to develop patient care plans and evaluate treatment options
Patient Care Technician
Methodist Charlton Medical Center
Dallas, TX
12.2012 - 02.2014
- Kept unit well-stocked and efficient with necessary medical supplies
- Supported healthy patient skin with bedside baths, wound care checks
- Supported nurses in daily patient care activities by taking vital signs, documenting patient observations
Patient Care Technician
Baylor Orthopedic Spine
Arlington , TX
02.2010 - 02.2011
- Prepared all types of patient for Physical Therapy.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
Education
Insurance Billing And Coding
Concorde Career College
Arlington01.2009
High School Diploma -
Church Point High School
Church Point, LA05.1992
Certified Nurse Assisstant - Nursing
SpringPack Career Institute
Arlington TX11.2012
Certified Medical Adminstrative Assisstant - Nursing
National Performance Specialist
Washington, DC04.2023
Certified Patient Care Tech - Nursing
National Performance Specialist
Washington Dc11-2022
Skills
- Acute and rehabilitative care
- Clinical training
- Mobility Assistance
- Performing patient intakes
- Monitoring fluids
- Collecting vital signs
- Collecting specimens
- Preparing meals
Timeline
Patient Care Technician
Baylor Scott & White
03.2023 - Current
Patient Care Technician
ShiftMed
07.2022 - 03.2023
Patient Care Technician
Shiftkey
07.2022 - 11.2022
Patient Care Assistant
Fleet Nurse Solution
02.2022 - 09.2022
COVID-19 Screener
JPS Health Network
09.2021 - 11.2021
Customer Service Representative
Kforce Global Solutions
05.2021 - 06.2021
Patient Care Technician
Medical City Arlington
02.2019 - 09.2019
Home Health Aide
Eagle/New Direction Home Health
09.2018 - 11.2018
Cafeteria Aide
Arlington Independent School District
08.2016 - 06.2017
Certified Nursing Assistant
The Pavillion At Creekwood
11.2015 - 11.2016
Certified Nursing Assistant
Texas Rehabilitation Hospital Of Arlington
07.2015 - 11.2017
Patient Care Technician
Methodist Charlton Medical Center
12.2012 - 02.2014
Patient Care Technician
Baylor Orthopedic Spine
02.2010 - 02.2011
Insurance Billing And Coding
Concorde Career College
High School Diploma -
Church Point High School
Certified Nurse Assisstant - Nursing
SpringPack Career Institute
Certified Medical Adminstrative Assisstant - Nursing
National Performance Specialist
Certified Patient Care Tech - Nursing
National Performance Specialist
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