Laura Malloy
Austin,TX
Summary
Dedicated Customer and Guest Services professional with deep knowledge of services delivery. Committed to maintaining professional relationships with customers and vendors to drive effective business operations.
Overview
28
28
years of professional experience
Work History
Co-Owner and Dance Instructor
FOUR ON THE FLOOR
12.1996 - Current
- Pioneered the establishment of a thriving business centered around jazz-era dance instruction, performances, and events.
- Maintained a strong leadership role as the lead teacher for classes consisting of up to 100 students and an overall client count averaging 400 unique individuals per month.
- Developed business model, core values, and branding for a one-of-a-kind dance instruction venture.
- Executed comprehensive bookkeeping tasks and generated yearly tax reports.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Implemented effective strategies to adapt to changing market dynamics and meet fluctuating customer demands.
- Consistently received top marks in student reviews for outstanding content delivery, effective teaching methods, and exceptional customer service resulting in a 98% average approval rating.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
Customer Support Specialist
OPEN LENDING
09.2022 - Current
- Assisted Open Lending customers by responding to their inquiries pertaining to account maintenance, technical challenges, and loan applications using email and telephone platforms.
- Delivered exceptional customer service and guided customers in utilizing loan application technology according to intricate guidelines, processes, and protocols.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained a strong reputation for exceptional communication and customer support skills based on consistent positive feedback.
Bookkeeper and File Manager
LAW OFFICE OF MATTHEW B. JONES
12.2015 - 09.2022
- Developed and maintained a streamlined filing system including the use of QuickBooks to accurately track and record financial transactions such as expenses, income, cash flow, accounts payable, and banking activities.
- Ensured accurate and timely preparation of financial reports and supporting documents for annual tax filing.
- Adhered to strict confidentiality protocols to minimize the risk of data breaches and legal actions against clients.
Bookkeeper and Office Manager
ROCKET SOFTWARE
05.2004 - 09.2006
- Oversaw various financial aspects such as accounts payable, accounts receivable, invoicing, cash flow management and banking through QuickBooks Pro.
- Effectively oversaw reception desk, including responsibilities for purchasing supplies, managing inventory, and handling mail and shipping.
- Received, screened and directed incoming calls.
Education
Major in Fine Arts (1992-1995)
University of North Texas At Dallas
Dallas, TXMajor in Fine Arts (1995-1997)
Texas State University
San Marcos, TXSkills
- Exceptional communication
- Implementing policies
- Staff Training and Development
- Front Desk Management
- Decision-making capabilities
- Customer Satisfaction
- Customer service abilities
- Program Development
- Budgeting and financial management
- Improving processes
- Brand representation
- Operations Management
Timeline
Customer Support Specialist
OPEN LENDING
09.2022 - Current
Bookkeeper and File Manager
LAW OFFICE OF MATTHEW B. JONES
12.2015 - 09.2022
Bookkeeper and Office Manager
ROCKET SOFTWARE
05.2004 - 09.2006
Co-Owner and Dance Instructor
FOUR ON THE FLOOR
12.1996 - Current
Major in Fine Arts (1992-1995)
University of North Texas At Dallas
Major in Fine Arts (1995-1997)
Texas State University
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