Laura Maloney

· Manage office and medical supply inventories; receive deliveries

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality, as required by HIPAA and the clinic.

· Facilitate daily administrative functions, including customer service, patient scheduling, and inventory management.

· Collect patient co-payments and recorded payment transactions

• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Administered information for the repairs on down trailers, down tractors, and red-tagged them.
• Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.

• Provided general administrative and clerical support, including filing, scanning, faxing, as well as typing specific documentation using Microsoft Word for the HR supervisor.
• Dealt with backup payroll when the manager was out of the building.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

• Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
• Interacted with Box Tops customers to provide them with information to address inquiries regarding the program and products. Dealt with and helped resolve customer complaints about the program.
• Developed policies and procedures related to customer service operations.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
• Analyzed data from reports generated by Warehouse Management System software.
• Checked software programs for usability, functionality, and design issues.
• Ensured compliance with safety regulations by monitoring workers during the manufacturing process.