Laura Spencer
Hobart
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the university's goals.
Overview
24
24
years of professional experience
Work History
Catering Coordinator/Front of House Supervisor
Homefield Pub + Social
Green Bay
02.2020 - Current
- Training new employees on guest service expectations, restaurant protocols, and specials
- Create detailed BEOs to include food, beverage, set up, and billing details
- Planning of events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus
- Develop and maintain relationships with customers and corporate groups to establish trust and build rapport
- Motivating staff to perform at peak efficiency and quality
- Analyze catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
Training Specialist
Applebee’s
02.2014 - 02.2020
- Trained new employees on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Worked with individual servers to improve performance
- Answered questions about menu selections and made recommendations when requested
- Assisted with training for opening of Miller Park location
- Assessed additional needs based on training progress and collaborated with management to meet requirements
- Top 1st Quarter Sales Person for Chatsworth location
Property Manager
Sonterra Capital, LP
10.2010 - 11.2013
- Managed 100 units in condominium-style building
- Collected and kept careful records of rental payments
- Established schedule for maintenance requests and emergencies
- Coordinated monthly marketing and community events
- Delivered emergency 24-hour on-call service for tenants on building issues
- Communicated effectively with owners, residents, and on-site associates
- Introduced prospective tenants to types of units available and performed tours of premises
Virtual Assistant
Laura Manning
01.2009 - 01.2011
- Wrote blogs, emails, articles, and autoresponders
- Managed social media accounts which led to acquisition of new clients
- Monitored and updated calendars for multiple clients
- Scheduled appointments with their clients for meetings and coaching sessions
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed filing system, entered data and completed other clerical tasks.
Marketing and Events Coordinator
Sportie LA
10.2004 - 07.2009
- Coordinated first-ever retail Fashion show, securing vendors, media, sponsors, and catering for 300 + invited guests
- Acted as primary liaison for execution of events and promotions with vendors
- Created new marketing campaigns at trade shows while strengthening vendor relations and establishing new business
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Editor for monthly online newsletter and event recaps accessed by 1000+ VIP customers
Marketing Representative
Hi Frequency Marketing
05.2002 - 09.2004
- Devised promotional activities for project-specific target markets in Milwaukee/Appleton area
- Headed lifestyle promotional efforts for Sparrow Records, Radio Disney, Flexplay Technologies among others
- Market research including questionnaires, consumer feedback, and media
- Engineered Meet and Greet sessions ensuring ease of artist/public interaction and maximum visual exposure
- Public Relations liaison representing Jump 5, Weird Al, Longwave among others
- Managed multiple projects and achieved deadlines including weekly internet reports
- Distributed consumer promotional giveaways [CDs, flyers, stickers, and posters]
- Assistant editor for monthly newsletter-Street-freq.com accessed online by 400+ employees and associated companies
Promotional Intern
Milwaukee Radio Alliance
05.2003 - 12.2003
- Launched contests at various locations including setting up merchandise displays
- Actively promoted station with listeners through phone and in person
- Coordinated and distributed all contest prizes to listeners
- Met regularly with Promotional Directors and Sales team to brainstorm and coordinate events
- Worked flexible hours across night, weekend and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Master of Fine Arts - Creative Writing
National University
La Jolla CA08.2022
No Degree - Media Arts, Screenwriting and Producing
Los Angeles Valley College
Van Nuys, CA2016
Bachelor of Science And Business Administration - Sport and Recreation Management
Marian University
Fond Du Lac, WI05.2004
Skills
Writing
- Assistant editor for monthly newsletters accessed by 300 unique visitors
- Blog and newsletter ghostwriter for 5 small business owners
- Knowledge of fiction, screenplay, and creative non-fiction writing
Communication
- Public relations liaison representing multiple brands in the music and shoe industry
- In-person promoter for contests and brand awareness
- Providing feedback to writers in a way that helps spark new ideas for their story
Training
- Adapting training programs to different learning styles
- Training of 40 new staff members for a restaurant opening with a 90 % retention rate
Timeline
Catering Coordinator/Front of House Supervisor
Homefield Pub + Social
02.2020 - Current
Training Specialist
Applebee’s
02.2014 - 02.2020
Property Manager
Sonterra Capital, LP
10.2010 - 11.2013
Virtual Assistant
Laura Manning
01.2009 - 01.2011
Marketing and Events Coordinator
Sportie LA
10.2004 - 07.2009
Promotional Intern
Milwaukee Radio Alliance
05.2003 - 12.2003
Marketing Representative
Hi Frequency Marketing
05.2002 - 09.2004
Master of Fine Arts - Creative Writing
National University
No Degree - Media Arts, Screenwriting and Producing
Los Angeles Valley College
Bachelor of Science And Business Administration - Sport and Recreation Management
Marian University