Laura Mannino

Checked in passengers and verified travel documents

Boarded and secured flights for departure

checked in passengers at check in area

• Delivered world-class customer service to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Provided accurate information by utilizing proper systems, department tools and product brochures.
• Followed up on department reports, contact information and missing enrollment and agent information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Entered and maintained departmental records in company database.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Supervised team of special agents carrying out law enforcement activities.
• Managed up to 1 to 2 flight at a time.
• Organized agents' activities to protect people and property.
• Trained new agents in investigative procedures and legal requirements.
• Offered operational and administrative oversight to team of special agents.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Provided primary customer support to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers.
• Increased efficiency and team productivity by promoting operational best practices.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.