Laura Marble
Lindale,TX
Summary
Proven Service Advisor at Patterson CDJR, adept in customer service and multitasking. Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success.
Overview
20
20
years of professional experience
Work History
Service Advisor
Patterson CDJR
07.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Valley Hi Toyota
07.2004 - 05.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Business Law
Pasadena City College
Pasadena, CASkills
Customer Service
Multitasking and Organization
Strong Work Ethic
Team player mentality
Timeline
Service Advisor
Patterson CDJR
07.2021 - Current
Service Advisor
Valley Hi Toyota
07.2004 - 05.2021
No Degree - Business Law
Pasadena City College
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