Laura Maria Calvillo
Temple,Tx
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Supervisor
First Convenience Bank
07.2024 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
Overnight stocker
Walmart
08.2023 - 07.2024
- Stocking shelves: Organizing goods on shelves and ensuring inventory matches records
- Unpacking shipments: Retrieving items from storage and unpacking merchandise
- Maintaining presentation: Rotating merchandise, removing damaged or out-of-date items, and setting up and cleaning displays
- Pricing and signing: Signing and pricing merchandise
- Other tasks: Unloading trailers, pulling pallets, and providing member service
Shipping dock associate
Amazon fulfillment
11.2022 - 08.2023
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow directions for tasks
- Build, wrap, sort, and transport pallets and packages
Cashier
Walmart
11.2020 - 11.2022
- Uphold a positive attitude by smiling, greeting and thanking members
- Providing exceptional customer service to members across the store as needed, answering any questions they may have
- Keep the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays
Team member
Cinemark
06.2019 - 04.2020
- Responds to phone calls and questions from Guests in a professional and quality customer service manner
- Conducts theater inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Keeps theater property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
- Prepares food and properly operates cooking, warming, and popping equipment
Education
Associate Of Applied Arts - Education
Temple College
Temple, TXHigh School - general studies
Belton High School
Belton, Tx01.2020
Skills
- Fast Learner
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Good time management
Timeline
Supervisor
First Convenience Bank
07.2024 - Current
Overnight stocker
Walmart
08.2023 - 07.2024
Shipping dock associate
Amazon fulfillment
11.2022 - 08.2023
Cashier
Walmart
11.2020 - 11.2022
Team member
Cinemark
06.2019 - 04.2020
High School - general studies
Belton High School
Associate Of Applied Arts - Education
Temple College
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