Laura Martellaro
Victor,NY
Summary
Dedicated and motivated individual looking for a opportunity to excell within your company. My attention to detail, extensive healthcare experience, and ability to work well under pressure would be a great asset for this position.
Overview
16
16
years of professional experience
Work History
Member Service Representative
YMCA Of Greater Rochester
2022.08 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained and managed customer files and databases.
YMCA Child Watch Staff
Canandaigua YMCA
2012.11 - 2015.03
- Developed and led fun and engaging activities for program participants.
- Assisted children in development of social, communication and problem-solving skills.
- Supervised children in on-site care center.
Private Caregiver
Private Family Care
2014.01 - 2014.12
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Day Habilitation Specialist
CP Rochester
2011.01 - 2012.02
- Provided quality care, support, and documentation for activities in a cerebral palsy dayhab setting to persons with developmental disabilities.
Certified Personal Care Aide
New Beginnings Home Care
2010.07 - 2011.01
- Provided assistance in day to day activities for elderly and traumatic brain injury clients.
Overnight Residential Socio-therapist
Hillside Children's Center
2008.04 - 2009.07
- Documented and filed patient health reports and charts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associate of Applied Science - Nursing
Finger Lakes Community College
Canandaigua, NY05.2015
Skills
- The ability to work independently, stay motivated to complete tasks, and prioritize deadlines
- Diligent, and detail oriented
- Excellent communication skills
- Great problem solving abilities
- Adaptable, fast learning, and organized
- Computer proficiency
- Lead with strategic fairness, and integrity
- Product Sales
- Service Upselling
- Issue Resolution
- Database Management
Timeline
Member Service Representative
YMCA Of Greater Rochester
2022.08 - Current
Private Caregiver
Private Family Care
2014.01 - 2014.12
YMCA Child Watch Staff
Canandaigua YMCA
2012.11 - 2015.03
Day Habilitation Specialist
CP Rochester
2011.01 - 2012.02
Certified Personal Care Aide
New Beginnings Home Care
2010.07 - 2011.01
Overnight Residential Socio-therapist
Hillside Children's Center
2008.04 - 2009.07
Associate of Applied Science - Nursing
Finger Lakes Community College
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