Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Martin

Crestview,Florida

Summary

Motivated new graduate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Looking forward to working with you!

Overview

4
4
years of professional experience

Work History

Server

Steak 'n Shake
01.2011 - 03.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Concession Stand Lead

Wehrenberg St. Clair 10 Cinema
01.2009 - 09.2011
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Responded to customer complaints to help resolve issues.
  • Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
  • Served snacks requiring specific care, refrigeration and preparation upon purchase.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Bachelor of Science - Applied Behavioral Science

The University of Arizona Global Campus
Chandler, AZ
08.2023

Skills

  • Food Safety Oversight
  • Utensil Cleaning
  • Servsafe Certified
  • Transactions and Cash Handling
  • Hospitality Service Expertise
  • Daily Specials Memorization
  • Communications Protocols
  • Waiting Tables
  • Guest Seating
  • Cash Handling
  • Greeting and Seating Guests
  • Bus Tables

Timeline

Server

Steak 'n Shake
01.2011 - 03.2013

Concession Stand Lead

Wehrenberg St. Clair 10 Cinema
01.2009 - 09.2011

Bachelor of Science - Applied Behavioral Science

The University of Arizona Global Campus

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Laura Martin