Laura Martin
Lake Wales,FL
Summary
Driven Personal Assistant at Crystal Data Services, adept in time management and customer service, significantly enhanced executive efficiency and client satisfaction. Expertly managed sensitive information, showcasing strong communication skills and a robust work ethic. Proven leadership as Grooming and Boarding Facility Manager, elevating safety standards and operational smoothness.
Overview
17
17
years of professional experience
Work History
Personal Assistant
Crystal Data Services
04.2014 - 06.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Monitored and reported any changes in clients' physical and mental health.
Grooming and Boarding Facility Manager
Lake Wales Veterinary Hospital
06.2007 - 04.2014
- Supervised staff in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL06.1982
Skills
Time Management
Multitasking and Organization
Customer Service
Strong Work Ethic
Strong Communication Skills
Timeline
Personal Assistant
Crystal Data Services
04.2014 - 06.2024
Grooming and Boarding Facility Manager
Lake Wales Veterinary Hospital
06.2007 - 04.2014
High School Diploma -
Auburndale Senior High School