Laura Martin
Bloomington,IN
Summary
Individual with proven track record in high productivity and precision in task completion. Expertise in order processing, inventory management, and fostering strong customer relationships. Strong communication, problem-solving, and time management skills contribute to seamless operations in dynamic environments. Focused on improving customer satisfaction through efficient order handling and support.
Overview
23
23
years of professional experience
Work History
Customer Order Specialist Manager
For Bare Feet
Martinsville, IN
03.2022 - Current
- Managed Customer Order Specialists department, ensuring efficient order processing and fulfillment.
- Served as liaison among Key Account Managers, customers, and outside sales representatives.
- Received and processed sales orders, verifying ship dates, quantities, and pricing accurately.
- Collaborated with Global Planner to determine production locations for products.
- Coordinated with Vendor Compliance Team to meet customer-specific product requirements.
- Maintained data integrity within ERP system, ensuring accurate order descriptions and royalties.
- Supervised 4-5 employees daily while managing department schedules and conducting interviews.
- Utilized Excel, Outlook, Microsoft Office, and Dynamic ERP for daily operations.
- Evaluated current systems and processes for potential areas of improvement.
- Resolved customer inquiries promptly and professionally.
- Developed strategies for improving the overall ordering process.
- Utilized CRM software to manage all customer data and orders.
- Delegated work to staff, setting priorities and goals.
Customer Support Representative
Nelson Alarm
Indianapolis, IN
06.2020 - 08.2021
- Managed 30 to 40 daily inbound and outbound calls from customers and technicians.
- Delivered high-quality service to enhance customer relationships, and drive retention.
- Coordinated recurring service calls to ensure timely responses.
- Assist field technicians in programming and performing functional testing on installed field devices. Upload/download alarm panel programming changes and updates as required. Knowledge of price, availability, and alternatives/upgrading to part numbers for customer requests and quality assurance.
- Knowledge of price, availability and alternatives/upgrading to part numbers for customer requests and quality assurance
- Accounting responsibilities include verifying, allocating, posting, and reconciling transactions from checks and credit cards, as well as calling customers for past due or updated payments.
Customer Service Specialist Lead
UEi Test Instruments
Indianapolis, IN
09.2016 - 06.2020
- Entered purchase orders and generated sales orders using ERP system.
- Created Return Material Authorizations (RMAs) for customers to facilitate returns.
- Processed serviced units while communicating pricing and service descriptions to customers.
- Collected payments via purchase order or credit card during transactions.
- Communicated daily with supervisors, sales team, and various departments through multiple channels.
- Provided pricing, availability, and alternative options for customer requests.
- Resolved product issues by clarifying complaints and expediting solutions for customers.
Planning and Label Clerk
Triden Medical
Fishers, IN
11.2015 - 09.2016
- Organized daily work orders and product labels for Production and Shipping.
- Created multiple labels from customer revisions and drawings per work order quantity
- Organizing large numbers of daily work orders and product labels for Production and Shipping. Creating multiple labels via templates by Customer(s) revisions and drawings per work order quantity.
- Creating serial numbers accordingly into the system log and then onto labels. Follows a daily and weekly planning schedule to provide the work orders and labels to Production to ensure timely shipping. Daily work in progress and finished goods counts.
- Attention detail per labeling, Addendums, Drawings, Product History Cards and Work Order Travelers.
- Daily Customer Service meetings with our Corporate office. Routinely effective communication with Supervisors, Leads, Quality and Management in a fast-paced environment.
- Controlling five or more label printers and troubleshooting.
- Daily use in Microsoft Outlook, Word, Excel, Sage, Bartender labeling software and following ISO standard procedures.
Shipping & Receiving Supervisor
Dakota Engineering
Indianapolis, IN
06.2012 - 11.2015
- Prepared daily shipments for customers, selecting economical and efficient shipping methods.
- Monitored daily incoming and receiving of thousands of parts and materials.
- Generated accurate bills of lading, verifying quantities, destinations, and routing per work orders.
- Received and unloaded incoming materials, cross-referencing with purchase orders.
- Created purchase orders based on work order operations while preparing routine reports.
- Entered inventory data into company database, maintaining a daily work order list.
- Communicated daily with customers to address inquiries and updates.
- Led and trained employees in related tasks to improve team performance.
Front of House and Bar Manager
Zoobies
Greenfield, IN
06.2002 - 12.2008
- Managed full customer service operations for over 200 inventory items weekly.
Processed 20+ invoices weekly with accuracy and efficiency.
Handled $2,000 in cash transactions and deposits regularly.
Supervised up to 20 employees to ensure high performance and service quality.
Scheduled staff shifts to optimize coverage and productivity.
Maintained organized records of over 100 credit card receipts.
Utilized Outlook, Excel, and Matre D systems for efficient operations. - Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Bachelor of Fine Arts - Drawing, General Fine Arts and Visual Communication
Indiana University-Purdue University Indianapolis
Indianapolis, IN01.2004
Associate Degree - Graphic Design and General Fine Arts
Vincennes University
Vincennes, IN01.2001
Skills
- Team leadership
- Staff training
- Service-oriented mindset
- Customer service
- Supervisory experience
- Issue resolution
Relocation / Family Care
- September 2021-December 2021
- Relocated to Bloomington, IN
- Temporarily cared for family member
Timeline
Customer Order Specialist Manager
For Bare Feet
03.2022 - Current
Customer Support Representative
Nelson Alarm
06.2020 - 08.2021
Customer Service Specialist Lead
UEi Test Instruments
09.2016 - 06.2020
Planning and Label Clerk
Triden Medical
11.2015 - 09.2016
Shipping & Receiving Supervisor
Dakota Engineering
06.2012 - 11.2015
Front of House and Bar Manager
Zoobies
06.2002 - 12.2008
Bachelor of Fine Arts - Drawing, General Fine Arts and Visual Communication
Indiana University-Purdue University Indianapolis
Associate Degree - Graphic Design and General Fine Arts
Vincennes University
Similar Profiles
Peter K MayersPeter K Mayers
Marine Surveyor and Consultant at Bare Feet MarineMarine Surveyor and Consultant at Bare Feet Marine
Vicki ArringtonVicki Arrington
Dean at Bare University for Bare DermatologyDean at Bare University for Bare Dermatology
Lisa WilsonLisa Wilson
Licensed Medical Aesthetician at BARE Skin & LaserLicensed Medical Aesthetician at BARE Skin & Laser
Jordan ParkerJordan Parker
Mechanical Engineer at Science Applications International Corp (SAIC)Mechanical Engineer at Science Applications International Corp (SAIC)
Timothy BalliettTimothy Balliett
Specialist 1, Form/Fill at Catalent Pharma Solutions/NovoNordiskSpecialist 1, Form/Fill at Catalent Pharma Solutions/NovoNordisk