Laura Martinez
Las Vegas ,NV
Summary
I am highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Complete Medical Center
Las Vegas , NV
06.2016 - 03.2024
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Customer Service Representative/Cashier
RC WilleyVegas
Las Vegas , NV
01.2014 - 09.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
Sales Associate/ Cashier
Gap Factory Outlet
Las Vegas , Nv
04.2012 - 06.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
Medical Assistant - Medical
Us Career Institute
12-2018
High School Diploma -
Century High School
Los Angeles, CA01-2008
Skills
- Scheduling appointments
- Medical Billing
- Patient Flow
- Scheduling
- Administrative Leadership
- Back office
- Operations Management
- Revenue management
- HIPAA Compliance
- Clinical management
- Employee Training
- Records Management
Languages
Spanish
Professional
Timeline
Clinic Manager
Complete Medical Center
06.2016 - 03.2024
Customer Service Representative/Cashier
RC WilleyVegas
01.2014 - 09.2015
Sales Associate/ Cashier
Gap Factory Outlet
04.2012 - 06.2014
Medical Assistant - Medical
Us Career Institute
High School Diploma -
Century High School
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