Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Martinez

Hialeah,FL

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience

Work History

OFFICE/BILLING ASSISTANT

Southern Crane and Wrecker
03.2024 - 10.2024
  • Reconciled billing discrepancies daily through analysis and problem solving
  • Maintained accurate and complete billing system and process
  • Provided administrative support to billing department staff, handling routine tasks efficiently
  • Entered customer information into system accurately and securely
  • Reviewed invoices for completeness and accuracy before submission to clients
  • Kept records of invoices and support documents
  • Answered customers phone calls and transfer/direct
  • Greeted customers and company workers
  • Verified signatures and required information on checks
  • Excellent organizational skills with the ability to prioritize tasks efficiently

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Aldos's Surgical and Hospital Supply inc
03.2023 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services
  • Answered customer inquiries regarding store policies and procedures
  • Assisted customers over the phone regarding store operations, product information and order placement
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Set up and activated customer accounts
  • Issued receipts, refunds, credits or change due to customers
  • Stocked shelves with merchandise when needed
  • Balanced daily transactions on a computerized point-of-sale system
  • Operated cash register or POS system to receive payment by cash, check and credit card

QUALITY CONTROL INSPECTOR

PCS Wireless
08.2022 - 12.2022
  • Inspected and repaired products to meet project expectations
  • Consulted with engineers to resolve quality, production and efficiency problems
  • Checked software programs for usability, functionality and design issues
  • Repaired malfunctions, reassembled items and performed final tests
  • Learned new testing methods through continued education and research
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Developed and implemented knowledge management processes to ensure efficient information flow within the organization

QUALITY CONTROL INSPECTOR

Point Blank Enterprises Inc
10.2021 - 07.2022
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments
  • Verified accuracy of product labels, including expiration dates and lot numbers
  • Performed first article inspection on incoming raw materials
  • Monitored production processes to ensure quality standards were met and documented results of inspections
  • Maintained records of all nonconforming products and completed corrective actions as required
  • Evaluated suppliers' performance against established criteria for quality assurance purposes
  • Trained new employees on proper use of test equipment and inspection techniques
  • Tested finished goods prior to shipment according to established protocols

CSR, SALES

Pizza Hut
06.2021 - 10.2021
  • Provided customer service and technical support to customers via phone, email, live chat, and social media
  • Responded promptly to all incoming sales inquiries from potential customers
  • Gathered market intelligence on competitors' activities including pricing structure, promotional campaigns
  • Performed account maintenance duties such as updating customer information in CRM system
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service
  • Adhered strictly to company policies and procedures while handling customer queries and requests
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations

CUSTOMER SERVICE REPRESENTATIVE

TJ Max
06.2020 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification

Education

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - ARCHITECTURE

Miami Dade College
FL

HIGH SCHOOL DIPLOMA -

Hialeah High School
Hialeah, FL
06.2021

Skills

  • Front desk
  • Information Security
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Account Updating
  • Adaptive Team Player
  • Excel
  • Word
  • Organization
  • Customer Service
  • Problem-Solving
  • Drawer Balancing
  • Cash Register Operation
  • Inventory Management
  • Microsoft Office Expertise
  • Call Center Operations
  • Quick learner
  • Quickbooks
  • Scanning
  • Able to work under pressure

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

OFFICE/BILLING ASSISTANT

Southern Crane and Wrecker
03.2024 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Aldos's Surgical and Hospital Supply inc
03.2023 - 01.2024

QUALITY CONTROL INSPECTOR

PCS Wireless
08.2022 - 12.2022

QUALITY CONTROL INSPECTOR

Point Blank Enterprises Inc
10.2021 - 07.2022

CSR, SALES

Pizza Hut
06.2021 - 10.2021

CUSTOMER SERVICE REPRESENTATIVE

TJ Max
06.2020 - 08.2020

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - ARCHITECTURE

Miami Dade College

HIGH SCHOOL DIPLOMA -

Hialeah High School

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