Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Martinez

Sarasota,Florida

Summary

Dynamic and results-oriented professional with a proven track record at Cilantro’s Grill, excelling in high-volume environments. Demonstrated exceptional customer service and strong work ethic, enhancing guest experiences and teamwork. Skilled in cash handling and maintaining attention to detail, significantly contributing to efficient operations and positive dining atmospheres.

Overview

5
5
years of professional experience

Work History

Server

Cilantro’s Grill
10.2023 - 09.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Inkawasi Restaurant
09.2021 - 10.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Busser

Daiquiri Deck
06.2021 - 09.2021
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Server

Mr Fajitas
02.2021 - 06.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Busser

Bonefish Grill Restaurants
11.2019 - 02.2021
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Arranged tables and chairs for special occasions and events.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

High School Diploma -

Santa María De La Esperanza
Facatativá, Colombia
11.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Attention to Detail
  • Teamwork and Collaboration

Languages

Spanish
Full Professional

Timeline

Server

Cilantro’s Grill
10.2023 - 09.2024

Server

Inkawasi Restaurant
09.2021 - 10.2022

Busser

Daiquiri Deck
06.2021 - 09.2021

Server

Mr Fajitas
02.2021 - 06.2021

Busser

Bonefish Grill Restaurants
11.2019 - 02.2021

High School Diploma -

Santa María De La Esperanza

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