Laura Martinez
North Miami,FL
Summary
Dynamic professional with a proven track record at Distribuidora San Cristobal S.A., enhancing distribution efficiency and customer satisfaction. Excelled in order picking and fostering positive relations, significantly contributing to seamless operations. Skilled in warehouse organization and troubleshooting, adept at driving quality standards and operational improvements. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Distribution Specialist
Distribuidora San Cristobal S.A.
Medellin, Colombia
05.2021 - 08.2023
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Assisted with budget planning activities related to distribution center operations by providing insights into anticipated workload fluctuations.
Bartender
Licores Weeds
Medellin, Colombia
06.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
In-Home Nanny
Guardería Buen Comienzo
Medellin, Colombia
03.2018 - 03.2020
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
Education
Bachelor of Arts - Law
Universidad De Medellin
Medellin, Colombia09-2022
Skills
- Order Picking
- Troubleshooting skills
- Shipping and receiving
- Warehouse Organization
- Customer Relations
- Quality assurance standards
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer Service
- Outgoing Personality
- Organizational ability
Languages
Spanish
Native or Bilingual
Timeline
Distribution Specialist
Distribuidora San Cristobal S.A.
05.2021 - 08.2023
Bartender
Licores Weeds
06.2018 - 05.2021
In-Home Nanny
Guardería Buen Comienzo
03.2018 - 03.2020
Bachelor of Arts - Law
Universidad De Medellin