Laura Martinez
Placentia
Summary
With over 10 years of customer service experience and a strong commitment to ensuring the safety and well-being of children, I bring valuable skills to any team. Experienced team leader in fast-paced restaurant environments, successfully managing staff, training new hires, and ensuring customer satisfaction. Proven ability to create work schedules, delegate tasks, and meet customer demands. Volunteer work at an elementary school provided valuable insights into the unique needs of young learners, eager to positively impact an educational setting with combined expertise.
Overview
9
9
years of professional experience
Work History
Child Care Teacher
Placentia Yorba Linda Unified School District
08.2024 - Current
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Established positive relationships with students and families.
- Monitored the classroom to verify a safe and secure environment.
SHIFT LEADER
Carls Jr
09.2021 - 12.2024
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders, and complaints promptly.
- Supervised food production and preparation, promoting consistency with established
- Maintained a safe working environment by enforcing safety guidelines and conducting periodic inspections.
- Trained new employees in job duties, safety procedures, and company policies.
DENTAL ASSISTANT
Lillipop Dental
05.2019 - 06.2020
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Prepared treatment rooms with appropriate instruments before each appointment.
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
SHIFT MANAGER
Del taco
09.2016 - 02.2018
- Maintained a safe work environment by enforcing company policies and procedures.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Taught newly hired team members and shift managers business policies and procedures.
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
Education
Associate in Arts (A.A.) - Child Development
Cypress Community College
Skills
- Great at dealing with difficult situations, handling them with patience, and maintaining calm confidence
- Being able to adjust to new and evolving circumstances while maintaining a flexible mindset and approach
- Working as a team and partnering with others to achieve a shared goal is essential for success
- Skilled at effectively exchanging information and engaging in attentive listening
- Highly skilled in maintaining a well-structured system and proficient in efficiently handling time management
- Classroom organization
- Parent-teacher communication
LANGUAGES
Spanish
Advanced
Timeline
Child Care Teacher
Placentia Yorba Linda Unified School District
08.2024 - Current
SHIFT LEADER
Carls Jr
09.2021 - 12.2024
DENTAL ASSISTANT
Lillipop Dental
05.2019 - 06.2020
SHIFT MANAGER
Del taco
09.2016 - 02.2018
Associate in Arts (A.A.) - Child Development
Cypress Community College
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