LAURA MAXWELL
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Smiling Moose Deli
Edwards, CO
06.2022 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Implemented cost-saving measures while maintaining high quality service levels.
- Managed daily banking activities such as deposits and withdrawals.
- Handled guest complaints professionally and efficiently.
- Coordinated with the sales team to develop strategies for attracting new business.
Deli Manager
Safeway
Vail, CO
11.2021 - 06.2022
- Established policies and procedures for the safe storage and rotation of food products.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Ordered necessary deli supplies to maintain stock levels.
- Maintained accurate records of inventory and product ordering cycles.
- Collaborated with other departments within the store to ensure smooth operations.
- Trained new employees on proper food handling techniques and safety regulations.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Performed inventory counts when necessary.
Lead Line Cook
Sonnenalp Resort of Vail
Edwards, CO
12.2020 - 11.2021
- Provided excellent customer service by promptly addressing guest inquiries or complaints.
- Ordered food supplies as needed to maintain sufficient stock levels.
- Kept up-to-date records of orders placed, received, stored, used, discarded or returned.
- Conducted regular meetings with kitchen staff to assess progress, identify areas needing improvement and discuss upcoming events or promotions.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Line Cook
The Ritz-Carlton Bachelor Gulch
Avon, CO
12.2019 - 12.2020
- Prepared salad prep station with necessary ingredients, verifying freshness and maintained appropriate ingredient levels throughout shift.
- Assisted cooks and other food prep workers with preparation of other menu offerings as traffic flow and staff presence required.
- Garnished and presented menu offerings with pleasing appearance following company guidelines.
- Informed manager of ingredient and premade item inventory levels, advising on order timing to avoid preventable menu offering outages.
- Offered support to other stations in high-volume shifts or as needed.
- Kept track of inventory levels by completing daily inventory reports.
Line Cook
Presidente Intercontinental Puebla
Puebla, Mexico
07.2018 - 12.2019
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared various food items served at restaurant's buffet, including specialty pancakes, slow-cooked ham and mexican food.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Garnished and arranged dishes into creative presentations.
Waitress Supervisor
Augusta Spa Resort
Pontevedra, Spain
02.2017 - 05.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
Education
Bachelor of Arts - Culinary Arts
ISU Universidad
Mexico01.2019
Skills
- Employee training
- Cost and inventory management
- Customer service excellence
- Quality assurance
- Time management
- Service quality enhancement
- Efficient multitasking
Languages
English: Full Professional, Spanish: Native/Bilingual, French: Limited
Certification
- ServSafe Manager
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
General Manager
Smiling Moose Deli
06.2022 - Current
Deli Manager
Safeway
11.2021 - 06.2022
Lead Line Cook
Sonnenalp Resort of Vail
12.2020 - 11.2021
Line Cook
The Ritz-Carlton Bachelor Gulch
12.2019 - 12.2020
Line Cook
Presidente Intercontinental Puebla
07.2018 - 12.2019
Waitress Supervisor
Augusta Spa Resort
02.2017 - 05.2018
Bachelor of Arts - Culinary Arts
ISU Universidad
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