Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Laura Martinez

Miami Gardens,FL

Summary

Dynamic and results-oriented professional with strong leadership experience at international cargo terminals. Proven ability in operational efficiency and team development, leveraging expertise in Microsoft Office, and problem-solving skills. Committed to enhancing communication and driving project success while fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Office Leader

International Cargo Terminals
Medley, Florida
10.2024 - 08.2025
  • Supervise and coordinate the team's daily activities, ensuring a collaborative and productive work environment.
  • Develop and execute operational and strategic plans to improve efficiency and achieve office objectives.
  • Facilitate effective communication between departments, and keep employees informed about policies and procedures.
  • Lead projects from conception to execution, ensuring that established deadlines and budgets are met.
  • Supported the individual growth of team members with professional feedback and continuous reviews.
  • I wrote logs and reports, detailing activities for my supervisor.

OFFICE/BILLING ASSISTANT

Southern Crane and Wrecker
03.2024 - 10.2024
  • Reconciled billing discrepancies daily through analysis and problem-solving.
  • Maintained an accurate and complete billing system and process.
  • Provided administrative support to the billing department staff, handling routine tasks efficiently.
  • Entered customer information into the system accurately and securely.
  • Reviewed invoices for completeness and accuracy before submission to clients.
  • Kept records of invoices and support documents.
  • Answered customers' phone calls and transferred/directed.
  • Greeted customers and company workers.
  • Verified signatures and required information on checks.
  • Excellent organizational skills, with the ability to prioritize tasks efficiently.

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Aldos's Surgical and Hospital Supply inc
03.2023 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Issued receipts, refunds, credits, or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated the cash register or POS system to receive payment by cash, check, and credit card.

QUALITY CONTROL INSPECTOR

PCS Wireless
08.2022 - 12.2022
  • Inspected and repaired products to meet project expectations.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Checked software programs for usability, functionality, and design issues.
  • Repaired malfunctions, reassembled items, and performed final tests.
  • Learned new testing methods through continued education and research.
  • Oversaw the disposal of products, materials, and equipment not in compliance with tolerances, safety standards, or quality levels.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed and implemented knowledge management processes to ensure efficient information flow within the organization

QUALITY CONTROL INSPECTOR

Point Blank Enterprises Inc
10.2021 - 07.2022
  • Inspected products for defects and conformance to customer specifications, using precision measuring instruments.
  • Verified the accuracy of product labels, including expiration dates and lot numbers.
  • Performed the first article inspection on incoming raw materials.
  • Monitored production processes to ensure that quality standards were met, and documented the results of inspections.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Trained new employees on the proper use of test equipment and inspection techniques.
  • Tested finished goods before shipment, according to established protocols.

CSR, SALES

Pizza Hut
06.2021 - 10.2021
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Gathered market intelligence on competitors' activities, including pricing structure and promotional campaigns.
  • Performed account maintenance duties, such as updating customer information in the CRM system.
  • Educated customers on product features and benefits, so that they can make informed decisions when purchasing a product or service.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • I remained calm and professional in stressful situations, effectively diffusing tense situations.

CUSTOMER SERVICE REPRESENTATIVE

TJ Max
06.2020 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints promptly.
  • I remained calm and professional in stressful situations, effectively diffusing tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.

Education

HIGH SCHOOL DIPLOMA -

Hialeah High School
Hialeah, FL
06.2021

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - ARCHITECTURE

Miami Dade College
FL

Skills

  • Front desk
  • Information Security
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Account Updating
  • Adaptive Team Player
  • Excel
  • Word
  • Organization
  • Customer service
  • Problem solving
  • Drawer balancing
  • Cash register operation
  • Inventory management
  • Microsoft Office expertise
  • Call center operations
  • Quick learner
  • QuickBooks
  • Scanning
  • Able to work under pressure
  • Outlook
  • Team leadership
  • Active listening
  • Task prioritization
  • Performance management

Languages

5,5

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Office Leader

International Cargo Terminals
10.2024 - 08.2025

OFFICE/BILLING ASSISTANT

Southern Crane and Wrecker
03.2024 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Aldos's Surgical and Hospital Supply inc
03.2023 - 01.2024

QUALITY CONTROL INSPECTOR

PCS Wireless
08.2022 - 12.2022

QUALITY CONTROL INSPECTOR

Point Blank Enterprises Inc
10.2021 - 07.2022

CSR, SALES

Pizza Hut
06.2021 - 10.2021

CUSTOMER SERVICE REPRESENTATIVE

TJ Max
06.2020 - 08.2020

HIGH SCHOOL DIPLOMA -

Hialeah High School

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - ARCHITECTURE

Miami Dade College

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