LAURA MARTINS
Fairhope,AL
Summary
Experienced hospitality professional with a passion for delivering exceptional customer service and satisfaction in fast-paced environments. Demonstrates ability to work effectively as part of a team, adapting quickly to changing needs and ensuring seamless operations. Proven expertise in managing multiple tasks and addressing customer inquiries with efficiency and professionalism. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Beach House Kitchen & Cocktails
01.2020 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Worked effectively in fast-paced environments.
Beverage Cart Attendant
Craft Farms Golf Club
03.2023 - 06.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Strengthened communication skills through regular interactions with others.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
Intervention Teacher
Baldwin County Public Schools
12.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Student Teacher Intern
Baldwin County Public Schools
09.2021 - 12.2023
- Developed strong relationships with students, parents, and colleagues to foster a supportive learning environment.
- Collaborated with fellow educators to plan interdisciplinary units, promoting deeper understanding of key concepts across multiple subjects.
- Maintained accurate records of student attendance, grades, and other pertinent information required by school administration or state guidelines.
- Participated in ongoing professional development opportunities to stay current on educational trends and improve teaching effectiveness.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Nanny
Individually Employed
01.2021 - 10.2023
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Education
Bachelor of Science - Elementary Education
University of South Alabama
12.2023
Associate of Science -
Coastal Alabama Community College
06.2020
Skills
- Fluent in Portuguese
- Microsoft office
- Windows
- Multi-tasker
- Time-management
- Excellent customer service
- Customer Relations
- Product Knowledge
- Data Collection
- De-Escalation Techniques
- Assertiveness
References
- Laura Reeves, 251-490-8402
- Adrienne Powell, 251-581-5537
- Additional References Available Upon Request
Additionalskills
- Student Teaching Experience, Fall 2021 - Spring 2023, Creating lesson plans, Teaching classes for grades K5-6, Enforcing safety procedures, Organizing activities and field trips
- Nanny Experience, 2021 - 2023, Maintaining detailed schedules, Entertaining children, Providing a safe environment
Timeline
Intervention Teacher
Baldwin County Public Schools
12.2023 - 02.2024
Beverage Cart Attendant
Craft Farms Golf Club
03.2023 - 06.2024
Student Teacher Intern
Baldwin County Public Schools
09.2021 - 12.2023
Nanny
Individually Employed
01.2021 - 10.2023
Server
The Beach House Kitchen & Cocktails
01.2020 - 07.2024
Bachelor of Science - Elementary Education
University of South Alabama
Associate of Science -
Coastal Alabama Community College
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