Laura Martins
Fairhope
Summary
Professional hospitality worker and educational professional, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
The Beach House Kitchen & Cocktails (Seasonal)
01.2020 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Substitute Intervention Teacher
Baldwin County Board of Education
12.2023 - 02.2024
- Gathered, organized, and analyzed data on student needs and progress.
- Developed interventions for students currently struggling or at risk of falling behind.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Enhanced knowledge by attending training and adopting new technologies.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Assessed and documented student progress with established goals.
- Utilized diverse approaches in teaching, technology, and behavior modification.
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Promoted positive behavior management techniques within the classroom, resulting in a more focused learning environment for all students.
- Boosted classroom engagement through the implementation of creative projects and group activities, fostering a collaborative learning environment.
- Developed strong relationships with parents and guardians, maintaining open communication channels to discuss student performance and address concerns.
- Helped students improve academically, emotionally, and socially through hands-on support.
Office Assistant
Paradise Granite
01.2018 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Beverage Cart Attendant
Craft Farms Golf Club (Seasonal)
03.2023 - 07.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
Student Teaching Experience
Baldwin County Board of Education
09.2021 - 05.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
- Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
- Increased student participation by incorporating group activities and peer feedback sessions.
- Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
- Improved student engagement with interactive learning techniques.
Education
Bachelor of Science - Elementary Education
University of South Alabama
Mobile, AL12-2023
Associate of Science - General Studies
Coastal Alabama Community College
Bay Minette, AL06.2020
Skills
- Fluent in Portuguese
- Conversational Spanish
- Multi-Tasker
- Time Management
- Excellent Customer Service Skills
- Strong work ethic
- Cash handling
- Customer engagement
- Hospitality service expertise
- Memory retention
- Group leadership
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Document management
- Scheduling
- Relationship building
Certification
- AMSTI Math Foundational Training
- AMSTI Science Foundational Training
- Classroom Management Training Seminars
- Conscious Discipline Training
- 7 Daily Habits
- PEPTICC Robotics and Coding Certified
- Dyslexia, Special Education, and Paraprofessional Training Seminars
- Substitute License
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Substitute Intervention Teacher
Baldwin County Board of Education
12.2023 - 02.2024
Beverage Cart Attendant
Craft Farms Golf Club (Seasonal)
03.2023 - 07.2023
Student Teaching Experience
Baldwin County Board of Education
09.2021 - 05.2023
Server
The Beach House Kitchen & Cocktails (Seasonal)
01.2020 - 07.2024
Office Assistant
Paradise Granite
01.2018 - 12.2023
- AMSTI Math Foundational Training
- AMSTI Science Foundational Training
- Classroom Management Training Seminars
- Conscious Discipline Training
- 7 Daily Habits
- PEPTICC Robotics and Coding Certified
- Dyslexia, Special Education, and Paraprofessional Training Seminars
- Substitute License
Bachelor of Science - Elementary Education
University of South Alabama
Associate of Science - General Studies
Coastal Alabama Community College
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