Laura Mathews
Springfield
Summary
Knowledgeable HR professional with solid history of managing HR functions, including recruitment, employee relations, policy implementation, and performance management. Highly proficient in building lasting relationships with key decision makers, customers, and team members to drive results and further company goals. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
10
10
years of professional experience
Work History
HR Manager
Arch Telecom
11.2021 - 02.2025
- Maintained extensive knowledge of legal requirements related to daily management of 418 retail locations across 31 states
- Streamlined onboarding processes, reducing new-hire ramp up time and enhancing integration and satisfaction
- Analyzed HR metrics to inform strategic decision-making and improve workforce planning
- Offered training and coaching for managers to enhance leadership skills
- Led employee performance management initiatives, ensuring alignment with organizational goals
- Partnered with senior leadership to align HR strategies with business objectives
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment
- Completed year-end ACA reporting
HR Manager
T-Mobile by Experts Choice
06.2020 - 09.2021
- Managed all HR functions, including talent acquisition, onboarding, training, employee relations, and government reporting
- Oversaw compliance with labor laws and company policies, minimizing legal risks
- Conducted employee benefits enrollment and answered inquiries regarding policies and eligibility
- Processed all employee status changes within the HRIS (Paycom)
- Facilitated the selection and recruitment of high-performing employees to accomplish organizational objectives
- Discovered and resolved complex employees issues that affected management and business decisions
- Supported payroll administration to guarantee accuracy and compliance with labor regulations (final paychecks, commissions owed, garnishments, etc.)
HR Generalist
Controlled Contamination Services
10.2018 - 06.2020
- Led a company-wide HRIS software implementation (Paycom) and maintained the system post-implementation
- Administered HR policies tailored to the facilities, cleanroom, and data center cleaning industry ensuring compliance with OSHA, EPA, and labor regulations
- Assisted in the development of the employee handbook and safety protocols aligned with cleaning industry standards
- Oversaw HR operations including recruitment, onboarding, training, and performance management
- Conducted training sessions on HR policies and compliance, enhancing team understanding and adherence
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution
HR Generalist
Everis USA
01.2018 - 10.2018
- Onboarded over 70 employees in a five-month period and conducted all new hire orientations
- Acted as a resource to employees regarding company policies, procedures, and benefits
- Administered the company’s benefits and 401(k) programs
- Managed employee mobility services, overseeing corporate housing and vehicle programs, contract execution, and coordination with external vendors to ensure seamless relocation support
- Oversaw collaboration with immigration service partner to ensure timely and accurate processing of employee work authorization documents
- Executed critical travel bookings to meet strict visa timelines and ensure full compliance with immigration requirements
Talent Acquisition Manager, HR Business Partner
Victra
02.2016 - 01.2018
- Grew the Talent Acquisition Team from two to six recruiters to support nationwide recruiting efforts during a high-growth period
- Developed and implemented targeted recruitments strategies to attract top talent across multiple states
- Quickly grew relationships with key executives and hiring managers and collaborated through the hiring process
- Integrated employees in the aftermath of two major acquisitions in less than one year
- Provided HR policy guidance and interpretation
- Ensured comprehensive understanding of legal requirements for the daily management of 550 employees across 14 states
- Coached, counseled, and guided managers before executing employee disciplinary actions
- Prepared and conducted on-going training for employees on key issues such as; performance management and development, company benefits, recruiting, and federal/state laws and regulations
HR Generalist
4G Wireless, Inc.
10.2014 - 01.2016
- Provided HR leadership and expertise in areas of employee relations, legal compliance, training, and policy and procedure development for 160 retail locations across five states
- Conducted thorough investigations, maintained proper documentation, partnered with leadership on outcome, and ensured timely resolution and follow-up
- Collaborated with department managers and executive leadership to develop and implement HR programs, processes, and systems
- Processed new hires, terminations, leave of absence requests, benefits enrollments/changes, PTO requests, promotions, demotions, and transfers for all retail locations
- Increased recruitment efforts by posting open positions, booking and attending job fairs, then tracking and analyzing results
- Created a sample new hire packet and checklist for managers to utilize to improve accuracy and expedite submission of paperwork
- Managed the HR e-mail inbox (volume of 100 plus e-mails per day)
Education
Bachelor of Science - Journalism, Spanish
West Virginia University
Morgantown, WVSkills
- Employment law compliance
- HR policy development and implementation
- Performance management
- HR processes and operations
- Employee relations
- HRIS proficiency and management (Paycom, ADP, Paylocity)
- Microsoft Office proficiency (Excel, Word, Powerpoint, etc)
- Onboarding and orientation
- Payroll
- Retention strategies
- Benefits administration
- Training and development
Timeline
HR Manager
Arch Telecom
11.2021 - 02.2025
HR Manager
T-Mobile by Experts Choice
06.2020 - 09.2021
HR Generalist
Controlled Contamination Services
10.2018 - 06.2020
HR Generalist
Everis USA
01.2018 - 10.2018
Talent Acquisition Manager, HR Business Partner
Victra
02.2016 - 01.2018
HR Generalist
4G Wireless, Inc.
10.2014 - 01.2016
Bachelor of Science - Journalism, Spanish
West Virginia University
ADDITIONAL EXPERIENCE
- Callaway Golf Company – HR Coordinator (Interim) 02/2014 – 05/2014
- BluFi Lending Corporation – HR Generalist 01/2012 – 01/2014
- Kyocera Communications, Inc. – HR Assistant (via Aerotek Staffing) 02/2011 – 01/2012