Crystal Ramirez

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Maintain all PPE was stocked and available for following day.

• Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
• Assisted with safe transfusions by conducting tests and completing blood counts.
• Set up, maintained and verified sterility of lab equipment and tools.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Building accounts for patients to get tested and making appointments.
• Testing over 700 daily.

• Oversaw operational, clerical and customer service support in warehouse facility and office environment.
• Gathered and organized materials in support of screening operations.
• Opening and closing office.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Screened 100 employee's every day

• Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
• Assisted pathology team with skilled analyses by preparing tissue samples.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.

• Executed record filing system to improve document organization and management.
• Handled client correspondence and tracked records to foster office efficiency.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coached new employees on administrative procedures, company policies and performance standards.
• Hiring and letting go of all 1000 employee's.
• Sending out check stubs to employee's.
• Managed Access databases converting complex data into easy-to-interpret data.

• Identified unauthorized individuals for screening and detention in order to prevent access.
• Complied with all federal, state and local regulations as well as company rules.
• Screened over 100 employee's per shift by verifying ID's and boarding passes.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Followed all State CDC Regulations and protocols and made sure all employee's entering job site followed also.

• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and situations to evaluate needs and deliver care.
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Conferred with healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
• Managing over 25 patients over 8hr shifts.

Served as professional representative to direct CEO to executive clients. Investigated issues and problems and drafted responses to urgent requests. Handled and distributed all incoming and outgoing mail.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated bookkeeping activities in QuickBooks.