Summary
Overview
Work History
Education
Skills
State
City
Personal Information
Timeline
AdministrativeAssistant
Laura Matthews

Laura Matthews

North Little Rock,AR

Summary

Senior Manager with over 20 years of database marketing experience. 10+ years focused in the Healthcare space, working with all areas to steer business needs effectively into database management. Excel in managing and analyzing both business systems and data. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Senior Manager, Business Systems Analyst

Merkle Incorporated
05.2010 - Current
  • Proficient in data analysis, providing valuable feedback to key stakeholders
  • Successful management of large-scale platform migrations for marketing execution, with expertise in campaign management
  • Experience managing and translating campaign execution requirements, alongside oversight of all related campaign metadata
  • Practiced in large scale brand launches, new brand initiatives and market expansions while ensuring data integrity
  • Led onboarding of multiple vendor partners across all channels, ensuring timely targeting and reporting, along with overseeing training on CRM best practices
  • Lead critical compliance reporting for clients, including managing against federal industry regulations, creation of bi-weekly and quarterly reports, ensuring channel partners maintain accurate targeting
  • Implemented real-time look-up using API functionality at healthcare conventions, improving Sales Rep engagement and driving brand awareness
  • Collaborated directly with clients to interpret marketing strategies and implement necessary changes
  • Proficient in SQL for analysis, quality control, reporting, and various general activities
  • Experience in SalesForce Marketing Cloud email execution and backend engagement data, including writing and implementing requirements for client-specific needs
  • Critical role in ensuring overall success and stability of accounts, providing expertise across all subject areas
  • Actively coordinated and led critical client meetings to ensure project success and synchronicity
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Pioneered agile environments for Health Care Provider Marketing, spanning all client Brands and health indications, enabling precise targeting through KPIs and Send Time Optimization
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Senior Business Analyst

Acxiom
01.2004 - 05.2010

Accomplished Senior Business Analyst in client facing role across multiple clients in Financial Services and Retail Industries.

Education

BBA - Business Information Systems

University of Central Arkansas
Conway, AR
05.2000

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Lead all levels of technical reviews, both internal and external
  • Use data insights, performance metrics and analysis to drive strategic decisions
  • Manage multiple internal and external vendors, establishing great relationships that result in improved data accuracy
  • Full Development Life Cycle Execution
  • CRM Implementation
  • Interactive Multichannel Marketing Campaigns
  • Brand launch: Exceptional track record in steering successful brand launches and brand strategies, focused on market growth
  • Practiced at adjusting to evolving needs of clients and staying at the forefront of industry standards, expertly applying change management practices
  • Deep understanding of full spectrum of service offerings executing excellent communication with internal and external stakeholder
  • Extensive expertise encompasses resource management, project leadership, and implementation of data-driven client engagement strategies

State

AR

City

LITTLE ROCK

Personal Information

Title: BUSINESS SYSTEMS ANALYST, SENIOR MANAGER

Timeline

Senior Manager, Business Systems Analyst

Merkle Incorporated
05.2010 - Current

Senior Business Analyst

Acxiom
01.2004 - 05.2010

BBA - Business Information Systems

University of Central Arkansas
Laura Matthews