Dynamic professional with a proven track record in customer service and relationship building, notably at Self Owned where I enhanced client satisfaction through personalized service and efficient problem-solving. Skilled in active listening and multitasking, I excel in fast-paced environments, ensuring high-quality, custom product delivery and fostering strong client relationships.
. Made handmade soaps
. All Natural Products
. Custom products made to order .
Ensured interaction with patient/member constitutes a professional, satisfying customer experience
through welcoming engagement, registering, and assisting patients/members
Welcomed members by addressing them by name and may provide general information or referring to
appropriate staff, apologizing for delays in service, and other behaviors as appropriate
Registered patients/members including verifying eligibility, updating demographic information,
including race, ethnicity and language preference Identified FYIs and special features
Coordinated appropriate assistance, creating new accounts and coverages, and performing other
functions in HealthConnect as indicated by business needs Verified that pharmacy orders have been
placed in HealthConnect; verified the status of laboratory results
Alerted health care team or member when results are listed as complete Assisted patients/members,
when appropriate, with explaining specific member benefits and copays/applicable fees, and initiating
and completing appropriate forms as needed
Initiated and processed paperwork related to the member visit, as appropriate
Conducted monetary transactions in accordance with established policies and guidelines, including:
receiving funds from patients/members, completing receipts, properly posting transactions, informing patients/members of available payment/Medical Financial Assistance, retrieving, reconciling, and returning the change fund, facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance with established protocol, informing members of appointment date(s), giving appropriate pre-appointment instructions, receiving, screening, and returning telephone calls as directed, taking messages and forwarding calls, as appropriate, orders and maintains supplies for the reception area, informs providers or staff of members needing immediate attention, brings unusual situations to the attention of the appropriate staff, performs other related duties, as appropriate