Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Maupin

Sacramento,Ca

Summary

Dynamic professional with a proven track record in customer service and relationship building, notably at Self Owned where I enhanced client satisfaction through personalized service and efficient problem-solving. Skilled in active listening and multitasking, I excel in fast-paced environments, ensuring high-quality, custom product delivery and fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Gift Making

Self Owned
04.2020 - Current
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in positive feedback from clients.
  • Enhanced customer satisfaction by providing personalized gift recommendations based on individual needs and preferences.
  • Developed a keen understanding of market trends in order to proactively source new gift items that resonated with the store''s target demographic.
  • Processed customer transactions efficiently while maintaining accuracy in cash handling and inventory management.
  • Built strong relationships with returning clientele through consistent follow-up communication on new arrivals or promotions tailored specifically to their interests.
  • Efficiently assisted with special orders and customizations, ensuring prompt delivery of unique gifts that delighted customers.
  • Utilized social media platforms effectively as a means to showcase new products and create excitement around upcoming events.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

. Made handmade soaps

. All Natural Products

. Custom products made to order .

Caregiver

Ihss
09.2011 - 09.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

Associates - Science

Solano Cummunity College
Suisun, California

GED -

Concord Adult School
Concord, CA

General Education - Respiratory Therapy

DVC
Pleasant Hill, CA

Skills

  • Active Listening
  • Verbal and written communication
  • Relationship Building
  • Client satisfaction
  • Deadline-oriented
  • Task Prioritization
  • Fine Motor Skills
  • Efficient workflow
  • Customer Service
  • Problem-Solving
  • Flexible Schedule
  • Professional Appearance
  • Stock replenishment
  • FLUENT IN LANGUAGE
  • Sales expertise
  • Work Well Under Pressure
  • Flexible and Adaptable
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking

Ensured interaction with patient/member constitutes a professional, satisfying customer experience

through welcoming engagement, registering, and assisting patients/members

Welcomed members by addressing them by name and may provide general information or referring to

appropriate staff, apologizing for delays in service, and other behaviors as appropriate

Registered patients/members including verifying eligibility, updating demographic information,

including race, ethnicity and language preference Identified FYIs and special features

Coordinated appropriate assistance, creating new accounts and coverages, and performing other

functions in HealthConnect as indicated by business needs Verified that pharmacy orders have been

placed in HealthConnect; verified the status of laboratory results

Alerted health care team or member when results are listed as complete Assisted patients/members,

when appropriate, with explaining specific member benefits and copays/applicable fees, and initiating

and completing appropriate forms as needed

Initiated and processed paperwork related to the member visit, as appropriate

Conducted monetary transactions in accordance with established policies and guidelines, including:

receiving funds from patients/members, completing receipts, properly posting transactions, informing patients/members of available payment/Medical Financial Assistance, retrieving, reconciling, and returning the change fund, facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance with established protocol, informing members of appointment date(s), giving appropriate pre-appointment instructions, receiving, screening, and returning telephone calls as directed, taking messages and forwarding calls, as appropriate, orders and maintains supplies for the reception area, informs providers or staff of members needing immediate attention, brings unusual situations to the attention of the appropriate staff, performs other related duties, as appropriate

Timeline

Gift Making

Self Owned
04.2020 - Current

Caregiver

Ihss
09.2011 - 09.2013

Associates - Science

Solano Cummunity College

GED -

Concord Adult School

General Education - Respiratory Therapy

DVC
Laura Maupin