Laura Maxey
Jackson,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Store Manager
Hot Topic Inc.
Ann Arbor, MI
08.2018 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Shift Manager
STARBUCKS COFFEE COMPANY
Taylor, MI
01.2017 - 08.2018
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Helped employees accomplish tasks during peak periods.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Multi Unit Manager
Midfield Concessions-Coffee Beanery
Romulus, MI
03.2016 - 01.2017
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Implemented quality control measures to uphold company standards.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
Education
BBA - Business of Cannabis
LIM College
Manhattan, NYSkills
- Promotional planning
- Hourly shift management
- Personnel development
- Store operations oversight
- Operational budgeting
- Sales strategies
Timeline
Store Manager
Hot Topic Inc.
08.2018 - Current
Shift Manager
STARBUCKS COFFEE COMPANY
01.2017 - 08.2018
Multi Unit Manager
Midfield Concessions-Coffee Beanery
03.2016 - 01.2017
BBA - Business of Cannabis
LIM College
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