Laura Maxon
Buckeye,AZ
Summary
Organized Health Unit Coordinator with experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Committed to delivering excellent customer service in hospital setting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Full Service Shopper
Instacart
04.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Dasher
DoorDash
03.2023 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Sales Representative
Colorstreet
02.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
Sales Representative
Avon
09.2005 - 06.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Expanded customer base and boosted profit within product line.
Appointment Setter
Web Club
01.2007 - 01.2008
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
Cashier
Target
03.2003 - 04.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers entering store and responded promptly to customer needs
Sales Associate
Limited Too
03.2002 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
MSS / Medical Receptionist
One Medical Seniors
06.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed patient appointments efficiently, reducing wait times significantly.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Supported positive patient experience by offering assistance with filling out health forms.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate Degree - Health Unit Coordination
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2010
Skills
- Delivery Procedures
- Personal Shopping
- Personal Interviews
- Online Ordering Familiarity
- Order Transcription
- Patient Health Information Access
- Computer Proficiency
- Timely Processing
- Medical Recordkeeping
- Patient Engagement
- Unit Reception
- Medical Records Verification
- Schedule Patients
Certification
- Certified Health Unit Coordinator
Timeline
MSS / Medical Receptionist
One Medical Seniors
06.2023 - 02.2024
Full Service Shopper
Instacart
04.2023 - Current
Dasher
DoorDash
03.2023 - Current
Sales Representative
Colorstreet
02.2021 - Current
Appointment Setter
Web Club
01.2007 - 01.2008
Sales Representative
Avon
09.2005 - 06.2010
Cashier
Target
03.2003 - 04.2004
Sales Associate
Limited Too
03.2002 - 12.2022
- Certified Health Unit Coordinator
Associate Degree - Health Unit Coordination
Maricopa Community Colleges - Gateway Community College
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