LAURA EVANS
Warren ,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Great Lakes Chiropractic
11.2021 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Delivered performance reviews, recommending additional training or advancements.
Records Clerk/ X Ray Technician
Van Dyke Spinal Rehabilitation
08.2015 - 09.2021
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Provided training to new records clerks to improve knowledge and skills.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
Sales Associate
Crestwood Dodge
05.2006 - 06.2009
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Car Biller
Bob Thibodeau Ford
02.2003 - 04.2006
- Assisted management in reviewing monthly invoicing reports for accuracy and completeness.
- Maintained updated knowledge of state regulations, ensuring compliance in all car billing procedures.
- Streamlined billing processes for increased efficiency and reduced errors.
- Coordinated with sales and finance teams to ensure seamless delivery of vehicle purchases to customers.
- Monitored inventory status and coordinated with the sales team to update vehicle prices accordingly in the system.
- Collaborated with the accounting department to reconcile accounts receivable balances regularly.
- Ensured proper documentation was obtained from customers during the purchasing process, resulting in smooth transaction completion.
- Performed administrative tasks such as filing, data entry, and maintaining records related to car billing transactions.
- Used data entry skills to accurately document and input statements.
- Reconciled accounts receivable to general ledger.
Education
Associates - Business Management
Everest University Online - Tampa
Seffner, FL01.2014
Timeline
Office Manager
Great Lakes Chiropractic
11.2021 - 02.2023
Records Clerk/ X Ray Technician
Van Dyke Spinal Rehabilitation
08.2015 - 09.2021
Sales Associate
Crestwood Dodge
05.2006 - 06.2009
Car Biller
Bob Thibodeau Ford
02.2003 - 04.2006
Associates - Business Management
Everest University Online - Tampa