Laura Mazoch

• Led a team of 5 employees and coordinated a dedicated group of over 12 volunteers to revitalize and manage daily store operations.
• Transformed a disorganized and stressful environment into a peaceful, welcoming retail space—often praised by customers as a place of calm and comfort.
• Achieved consistent year-over-year revenue growth; increased annual revenues by 11% in 2024 alone.
• Expanded the store’s customer base, attracting up to 350 new customers per month (excluding cash-only sales).
• Enhanced online presence:
  Grew Facebook engagement to 2,000+ likes and 2,400+ followers.
  Maintained a 4.7-star Google rating based on 128+ customer reviews.
• Redesigned the store layout to improve flow and increase merchandise capacity:
  Doubled the size of the children’s department.
  Added four new clothing racks to accommodate increased inventory.
• Championed a customer-first philosophy:
  Personally ensured every customer left satisfied.
  Built a loyal customer base through exceptional service and genuine care.
• Recognized by customers for maintaining a clean, organized store and for fostering a friendly, peaceful atmosphere.

Core Strengths:
Customer Service Excellence | Team Leadership | Community Engagement | Revenue Growth | Store Merchandising | Volunteer Coordination | Social Media Marketing | Conflict Resolution

Subject: Request for a Conversation

Jason and Brett,
I wanted to let you know that I was recently terminated from this position. However, I believe there are two sides to every story, and I would appreciate the opportunity to share mine. I’d be grateful for a chance to speak with you before any final decisions are made.

Thank you for your time and consideration.

Best regards,

Laura Mazoch