Laura McCarthy
Farmington,MN
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and sales. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Senior Account Support Representative
Kurita America
10.2017 - Current
- Provided excellent customer care by responding to requests, and assisting with sales team and customers.
- Proactively recommending and implementing process improvements to enhance the overall customer experience.
- Investigated and resolved customer inquiries and complaints in a timely matter.
- Exhibited high energy and professionalism when dealing with clients and staff and earned a reputation for exceeding service standard goals.
- Act as mentor and support for co-workers in Customer Service.
Customer Service Representative
Northern Tool
01.2017 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative/Purchasing
Gage & Gage
06.2013 - 12.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Responsible for running usage reports and ordering products for 6 different mills.
- Back up to the production manager in the print shop to schedule all print order jobs in the warehouse.
Education
No Degree -
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Apple Valley Senior High
Apple Valley, MN06.1995
Skills
- Customer Service
- Order Processing
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Issue and Complaint Resolution
- Staff Education and Training
Timeline
Senior Account Support Representative
Kurita America
10.2017 - Current
Customer Service Representative
Northern Tool
01.2017 - 10.2017
Customer Service Representative/Purchasing
Gage & Gage
06.2013 - 12.2016
No Degree -
Inver Hills Community College
High School Diploma -
Apple Valley Senior High
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