Laura McCarthy
Fayetteville,AR
Summary
Accomplished Team Leader well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
2025
2025
years of professional experience
Work History
Childcare
Various Employers
- Delivered childcare services to families, ensuring safety and engagement during activities.
- Created safe, creative environments for children, emphasizing outdoor play and minimal screen time.
- Performed light housekeeping tasks to maintain clean and organized spaces for children.
Senior Team Leader
Chick-fil-A
Joplin, MO
04.2019 - 12.2024
- Team Leadership: Guided and supported a team of 20 members, ensuring smooth operations and improving workflow efficiency.
- Cash Handling & Accountability: Accurately counted and balanced cash drawers, managing up to $2,500 daily with 100% accountability.
- Customer Service: Delivered exceptional service, contributing to a increase in customer satisfaction scores.
- Operational Management: Monitored productivity and labor goals in a fast-paced environment, reducing inefficiencies through labor cuts and optimizing staffing.
- Training & Development: Conducted hands-on training and evaluations, helping 50% of team members achieve promotions or improved performance.
Marketing Intern
Pittsburg State University
Pittsburg, KS
08.2022 - 05.2023
- Calendar Management: Managed a project calendar promoting 30+ campus events per semester, ensuring timely and accurate event listings on the university website.
- Content Creation: Created detailed calendar entries with images, captions, and direct links, increasing event visibility and attendance.
- Team Collaboration: Worked closely with the campus Marketing Executive, Marketing Director, Graphic Designer, Photographer, and Videographer to develop and execute content strategies.
- Administrative Coordination: Communicated with administrative assistants across 6+ departments (English, Library, Music, Art, Theater, Diversity, etc.) to gather and verify event details, thus reducing scheduling conflicts.
Education
Bachelor of General Studies - Graphic Communications
Pittsburg State University
Pittsburg, KS12-2024
Skills
- Management
- Adaptability
- Team development
- Office administration
- Strategic planning
- Proactive mindset
- Positive reinforcement
- Empathy and compassion
- Effective listening
- Arts and crafts aptitude
Timeline
Marketing Intern
Pittsburg State University
08.2022 - 05.2023
Senior Team Leader
Chick-fil-A
04.2019 - 12.2024
Bachelor of General Studies - Graphic Communications
Pittsburg State University
Childcare
Various Employers