Laura McCombs
Longmont,CO
Summary
Reliable in all employment offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
8
8
years of professional experience
Work History
Cashier
King Soopers
08.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Guest Service Representative
Carnival Cruise Lines
11.2018 - 10.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Guest Service Representative
Landry's San Luis Resort
11.2016 - 10.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
High School Diploma -
Pamona High School
Arvada, COBachelor of Science - Respiratory Therapy
Colorado State University - Pueblo
Pueblo, CO05.2008
Associate of Science - Certified Nursing Assistant
Arapahoe Community College
Littleton, CO05.2004
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Organizational abilities
Timeline
Cashier
King Soopers
08.2023 - 07.2024
Guest Service Representative
Carnival Cruise Lines
11.2018 - 10.2023
Guest Service Representative
Landry's San Luis Resort
11.2016 - 10.2018
High School Diploma -
Pamona High School
Bachelor of Science - Respiratory Therapy
Colorado State University - Pueblo
Associate of Science - Certified Nursing Assistant
Arapahoe Community College